Customer Expert

1 week ago

Athens, Attica, Greece JUJUR Full time €20,000 - €25,000 per year

Position: Customer Expert

Work model: On-Site

Location: Athens, Greece

Employment type: Full-time

What you will do:
  • Be the primary point of contact for customer and client requests
  • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
  • Provide daily support and consult clients on best practices about their business
  • Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints – always in a professional manner
  • Resolve issues as they arise – timely and efficiently
  • Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
  • Be committed to meeting both personal goals and team targets
What you will bring:
  • Fluency in Greek
  • Very good use of English – both in written and spoken language
  • Work experience in a customer support role is a plus
  • An interest in digital banking and payment solutions is desired
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • Tech savviness & learning agility
  • A genuine sense of ownership along with an unbreakable team spirit
  • Flexibility in adapting to a fast-paced environment
What we offer:
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • State of the art premises, providing a great working environment with relaxing break areas

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