Customer Expert
2 days ago
Position: Customer Expert
Work model: On-Site
Location: Athens, Greece
Employment type: Full-time
What you will do:- Be the primary point of contact for customer and client requests
- Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
- Provide daily support and consult clients on best practices about their business
- Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints – always in a professional manner
- Resolve issues as they arise – timely and efficiently
- Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
- Be committed to meeting both personal goals and team targets
- Fluency in Greek
- Very good use of English – both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- Flexibility in adapting to a fast-paced environment
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- State of the art premises, providing a great working environment with relaxing break areas
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