Customer Expert

3 days ago

Athens, Attica, Greece JUJUR Full time €30,000 - €45,000 per year

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:
  • Handle calls, emails and chat with a sense in Danish, Norwegian or Swedish
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
  • As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
  • Exchanging ideas and solutions with your colleagues
  • Turning every customer into a happy customer
What you will bring:
  • Excellent command of Danish, Norwegian or Swedish
  • Good knowledge of English
  • Great communication & soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness
  • Ability to multitask and have strong interpersonal skills.
  • Ability to work in rotating shifts and availability to work overtime when/if required.
  • Work experience in customer support will be considered as an advantage
  • A positive and adventurous attitude
What We Offer:
  • Relocation support (to Athens or Thessaloniki): Flights, accommodation & housing assistance, all at no cost to you
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors on products and customer service techniques.
  • Professional growth and development opportunities.
  • Special events, community involvement, and social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises, providing a great working environment with relaxing break areas.

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