Customer Service Agent
2 weeks ago
About us
Stoiximan, founded in 2012, is the largest sports betting and online casino provider in Greece and Cyprus. As the leading brand in its sector, it aims to continuously evolve the gaming experience it offers to its customers and entertain sports fans in a fun and responsible way. Responsible Gaming lies at the core of Stoiximan's mission, with a full commitment to creating a safe and secure environment for all its users.
Stoiximan has established an extensive sponsorships program, fostering a deep connection with the sporting culture and contributing to the development of sports in the two countries. Stoiximan is the main sponsor of Olympiacos FC, Panathinaikos FC, PAOK FC, APOEL FC, Apollon Limassol FC, the Stoiximan Super League, the Stoiximan GBL, the Cyprus League by Stoiximan, the Greece Men's and Women's Water Polo National Teams, the Cyprus Men's Football National Team, as well as many Olympic champions.
Since its inception, Stoiximan has consistently displayed significant social contribution through various corporate responsibility programs, including
Iroes
,
Young Heroes
,
Wheels of Change
and
Empower Forward
.
Let's start with the role
It is all about communication. The Customer Service department suggests the primary touchpoint for our customers who want to communicate with us. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. Our Customer Service team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.
As a Customer Service Agent you will:
- Receive customer questions, complaints, and comments and be responsible for the quick and efficient response to the customer via multiple communication channels;
- Act as the first line of defense and escalation, for all customer issues and inquiries;
- Build sustainable relationships and trust with customers through open and interactive communication;
- Τreat customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided;
- Communicate internally with other departments, following up on pending issues related to customer's requests.
Based on your unique skills & experience you will have the option to focus in one of the following:
- Written communication: Live-chat, email, and social media
- Inbound Call Center: Phone communication
What you'll bring
- Great communication skills;
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and responding appropriately;
- Service Orientation: Actively looking for ways to help customers;
- Good PC skills and MS Office / G Suite;
- Fluent knowledge of the Greek language and good command of English;
- Previous experience in online CS will be considered a plus;
- Availability to work in shifts (24/7), including weekends and holidays.
Stoiximan Perks
Competitive salary package and bonus scheme;
Health and life insurance for you and your family;
Monthly allowance for lunch & commuting expenses;
A buddy will support you with your onboarding;
Clear career paths and a developmental 360° feedback framework.
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