Guest Experience Agent

2 weeks ago

Rhodes, South Aegean, Greece Wavemaker Hospitality Full time €20,000 - €25,000 per year

Don't ride the wave. Be the one who starts it.

Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group's largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.

For the 2026 season, we seek experienced and talented individuals to join the award-winning Atlantica Imperial 5* Hotel in Rhodes Island as a Guest Experience Agent.

As a Guest Relations Agent, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will serve as a liaison between guests and various hotel departments to fulfil requests and resolve issues promptly.

Responsibilities

  • Welcome guests upon arrival, assist with the check-in process and provide information about hotel services and amenities.
  • Work closely with other departments to ensure seamless coordination in handling reservations.
  • Address and resolve any concerns or complaints promptly and effectively.
  • Act as a liaison between guests and other departments to ensure prompt resolution of problems.
  • Respond to guest inquiries, requests, and concerns professionally and courteously.
  • Anticipate and fulfil guest needs to enhance their overall experience.
  • Monitor guest feedback and reviews, respond to guest comments and take proactive steps to address and eliminate potential issues.
  • Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
  • Handle emergencies or crises, ensuring the safety and well-being of guests.
  • Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.

Requirements

  • Bachelor's degree in hospitality or business administration, or related field.
  • Previous experience in a guest service or front desk role is desirable.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
  • Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
  • Knowledge of hospitality industry best practices, including customer service and guest experience.
  • Fluent in English & German; additional languages a plus.
  • Familiarity with hotel reservation systems.

Benefits

  • Competitive salary and other benefits (as per local legislation)
  • Advanced opportunities for professional growth
  • Accommodation (if necessary) and board
  • Participation in educational programs
  • Diverse and multicultural environments
  • Professional skills development

Job Type: Full-time

Ability to commute/relocate:

  • Rhodes, Νότιο Αιγαίο: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

  • Guest Experience Agent: 2 years (Required)

Language:

  • German (Required)

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