Reservations Agent

3 days ago

Thessaloniki, Central Macedonia, Greece TOR HOTEL GROUP Full time €104,000 - €130,878 per year

TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 5 unique hotels in Northern Greece.

Join our team for a full time contract in a fast growing working environment as a

Reservations Agent

Location: Thessaloniki

Key Responsibilities:

  • Ensure that all reservation request is attended and handled as per the company's standards and procedures; maintain confidentiality of guests' information
  • Ensure customer satisfaction throughout the reservation experience
  • Apply upselling
    techniques
    at all time
  • Process payments and confirm arrangements concerning individual guests or travel agents over the phone, by e mail, on line and in person
  • Maintain good relations with agents, companies and regular guests
  • Review reservation booked dail
    y; Resolve unexpected overbooking situations
  • Create and maintain reservation records, order material supplies and all necessary hotel documents
  • Communicate reservation information (cancellations and modifications) to the Front Desk and follow company's policy for no shows
  • Ensure special handling of repeats guest and very VIP guest
  • Handle all guest complaints and comments relating to the department tactfully
  • Coordinate and communicate with all departments (Operations, Finance

and Housekeeping) to ensure a smooth operation

Qualifications / Personal characteristics:

  • Minimum 2-3 years experience in a similar position in the luxury hospitality industry
  • Excellent knowledge of English language; a second language would be a plus
  • Computer literacy and experience in Opera / Fidelio programs
  • Maintain at all times a high standard of personal appearance and hygiene
  • Strong customer service and communication skills, detail oriented and a problem solving person
  • BA in Tourism would be preferred
  • Pleasant personality, team player, focused on accomplishing high quality result

Benefits:

  • Career development in a fast paced growing work environment
  • Daily meal
  • Private health insurance
  • Training opportunities

TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer an excellent and professional working environment and further career development to passionate professionals.

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