Executive Lounge Supervisor

2 days ago

Athens, Attica, Greece Conrad Athens The Ilisian Full time €40,000 - €60,000 per year

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.

As an Executive Lounge Supervisor, you will be responsible for overseeing the daily operations of the Executive Lounge, ensuring that our high-end guests receive exceptional service and a luxurious experience. You will lead a dedicated team in providing personalized attention and fostering an environment that promotes relaxation and exclusivity, reflecting the standards of Conrad Athens The Ilisian.

Responsibilities

  • Supervise and coordinate all daily activities within the Executive Lounge, ensuring seamless operations, consistency in service delivery, and full compliance with brand and service standards.
  • Lead, train, and mentor the Executive Lounge team to deliver personalized, anticipatory service. Foster a culture of excellence, accountability, and continuous professional growth.
  • Manage VIP guest profiles, preferences, and special requests, curating bespoke experiences that reflect individual needs and enhance guest satisfaction and loyalty.
  • Ensure consistent quality, presentation, and replenishment of all food and beverage offerings in the Lounge, maintaining alignment with luxury standards and guest expectations.
  • Address guest inquiries, feedback, and concerns in a prompt and professional manner. Implement effective service recovery strategies to ensure optimal guest satisfaction and brand advocacy.
  • Coordinate closely with Culinary, Housekeeping, Front Office, and other relevant departments to deliver a cohesive and seamless guest experience.
  • Support procurement processes by monitoring stock levels and ensuring timely ordering and replenishment of supplies, while maintaining cost control and operational efficiency.
  • Conduct daily briefings and regular team meetings to align on guest arrivals, preferences, menu changes, operational updates, and service expectations.

Requirements

  • Minimum of 3 years' experience in a supervisory role within a luxury hotel or upscale restaurant environment.
  • Strong customer service skills with a focus on exceeding guest expectations.
  • Exceptional leadership skills, with the ability to inspire and develop team members.
  • Excellent organizational and multitasking abilities in a fast-paced environment.
  • Proficient in Greek and English; additional languages are an asset.
  • Strong knowledge of food and beverage trends, as well as related health and safety regulations.

Benefits

  • At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
  • The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.

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