Service Delivery Associate, GBS CS, Core HR Services, Italian Speaker

Why Patients Need You

Our HR team is comprised of dedicated, solution oriented and agile colleagues who think big, challenge the status quo to create room for meaningful work. The position is a great opportunity for a career development or a zig zag movement providing great exposure to HR processes of the EMEA region.

Being part of the global Pfizer workforce provides access to HR knowledge, state-of-the-art HR systems and skills building while working in an amazing workplace. Whether you have experience in HR, in a business center or in an operations environment, your diverse perspectives and knowledge will contribute to shape our workforce and help patients across the globe.

Join a multinational, high qualified, inclusive, and amazing team.

What You Will Achieve

You'll have a key role to play in an organization that has people at its heart.

As part of the EMEA Colleague Services Delivery team, you will be supporting HR operational tasks for the markets of responsibility.

Ensure compliance, support colleague's request via a ticketing system, manage colleague's records and documentation, provide colleague's information for analysis and decision-making, managing stakeholders and supporting day to day operational tasks are part of your daily activities.

As an associate, your focus on the job will contribute to achieving project tasks and goals.

How You Will Achieve It

• Support HR operational tasks for the markets of responsibility as part of the EMEA Colleague Services Delivery team.
• Execute HR pay-impacting tasks that support the entire employee lifecycle.
• Contribute to completion of projects and organize own work to meet project task deadlines.
• Support team in overall HR operations.
• Conduct root cause analysis to improve standardization and efficiency.
• Support stakeholder Mgt in operational calls.
• Administer and maintain documentation such as Standard Operating Process (SOP) or Work Instructions (WI).
• Ensure timely attention to the requests and concerns of colleagues received from various means.
• Prepare regular reports.
• Create and maintain employee records.
• Support and deliver continuous improvement initiatives.
• Participate and execute audits of HR process data to ensure alignment with compliance regulations.
• Support the implementation and maintenance of consistent process and operational efficiencies across all sites.
• Assist and support team on research and analysis on HR related matters.

Qualifications

Must-Have

• Minimum of a bachelor's Degree
• B2-C2 level in Italian language (written and verbal).
• C1-C2 level in English language (written and verbal).
• Proficient in MS Office.
• Possesses a positive, continuous improvement mindset.
• Demonstrated capability to work as a team member in a matrix environment.

Nice-to-Have

• Experience of working on ERP HR module (SNOW -ticketing systems).
• Experience of working in a Service Center.
• Experience in operations.
• Positive, self-motivated with strong sense of responsibility.
• Knowledge of various analytical tools.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To apply please visit our website and search job Service Delivery Associate, GBS CS, Core HR Services, Italian Speaker (6 months fixed term), id

Please apply by sending your CV and a motivational letter in English