Customer Support Specialist

2 days ago

Athens, Attica, Greece Cinobo Full time €25,000 - €40,000 per year

Cinobo is where cinema lovers meet stories that matter. We're Greece's first curated streaming platform, bringing award-winning films, timeless classics, and bold discoveries straight to people who truly appreciate good cinema.

We're looking for a Polish Speaking Customer Support Specialist to join our team. Someone who's curious, empathetic, and genuinely enjoys helping others. You'll be the voice of Cinobo for our users and the voice of our users in Cinobo, making sure every member has a seamless and delightful experience with the platform.

What You'll Be Doing

  • Help our Greek and Polish subscribers via email, chat, and social media with warmth, clarity, and patience.

  • Troubleshoot account, billing, and streaming issues and make sure every problem is fully resolved.

  • Gather feedback from users and share insights with the Product and Marketing teams to keep improving our service.

  • Keep our help center and support content updated and easy to understand.

  • Maintain Cinobo's friendly, human tone in every interaction.

  • Capture and document customer feedback (bugs, usability issues, feature requests, and recurring pain points) directly in our CRM.

  • Categorize and tag insights consistently to help the Product and Operations teams identify trends and prioritize improvements.

  • Participate in regular syncs with the Product team to share real user stories and discuss impact on roadmap priorities.

  • Follow up on high-impact issues and communicate updates or fixes back to affected subscribers.

  • Contribute to continuous improvement loops by suggesting refinements to support processes, product features, and communication flows based on customer data.

What You'll Bring

  • 1–3 years of experience in customer support or a similar customer-facing role.

  • Excellent communication in **Polish and Greek or English** (both written and spoken).

  • Familiarity with support tools like Intercom, Zendesk, or similar systems.

  • Strong problem-solving mindset and emotional intelligence.

  • A love for movies and storytelling.

Bonus Skills

  • Experience in streaming, tech, or subscription-based services.

  • Comfortable working with cross-functional teams (Product, Marketing, Ops).

  • Interest in improving processes or automating small workflows.

Why You'll Love Working at Cinobo

  • Be part of a passionate team shaping the future of film streaming.

  • Work in a creative environment where ideas and initiative truly matter.

  • Hybrid flexibility - work remotely or join us at our Athens HQ.

  • Free Cinobo subscription (obviously).

  • Space to grow - we value curiosity over titles.

Ready to join the home of great cinema?

Apply here and help us deliver a streaming experience worth talking about.

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