Customer Support Agent

2 weeks ago

Athens, Attica, Greece Workster Full time €35,000 - €45,000 per year

Athen (Hybrid) – Kundenberater:in im deutschen Markt | Banking-Sektor Workster arbeitet mit einer großen europäischen Bank zusammen und sucht serviceorientierte Kundenberater:innen, die Lust haben, in einem sicheren und angesehenen Bereich langfristig Fuß zu fassen.In dieser Rolle unterstützt du eine der führenden Banken Deutschlands, indem du Privat- und Geschäftskunden bei ihren Anliegen weiterhilfst. Wenn du fließend Deutsch sprichst und eine Hybrid-Position in Athen suchst, ist das deine Chance Deine Aufgaben• Du bearbeitest eingehende Anrufe und unterstützt Kund:innen bei bankbezogenen Fragen• Du erkennst Bedürfnisse und bietest passende Lösungen an• Du baust Vertrauen durch klare und professionelle Kommunikation auf• Du gibst präzise Informationen mit Hilfe interner Tools weiter• Du erreichst persönliche und Team-Ziele• Du dokumentierst Kundeninteraktionen sorgfältig• Du hältst interne Prozesse, Richtlinien und Sicherheitsstandards ein Dein Profil• Deutsch auf Muttersprachen-Niveau (oder sehr nah dran)• Kommunikationsstark, gutes Zuhören und flexibel im Umgang• Erste Erfahrung im Kundenservice ist ein Plus• Gute Computerkenntnisse (MS Office von Vorteil)• Lernbereitschaft, Organisationstalent & Multitasking-Fähigkeiten• Teamplayer mit hohem Servicegedanken• Bereitschaft zu Schichtarbeit (inkl. Wochenenden & Feiertagen) Das wird dir geboten• Hybridmodell: ca. 30 % vor Ort in Athen• Vollzeit (8h/Tag, 5 Tage/Woche) oder Teilzeit• Private Kranken- & Lebensversicherung ab Tag 1 (inkl. Zahn & Augen)• Täglicher Hybrid/Office-Bonus: 3 € netto/Tag (1. Jahr) → 6 € netto/Tag (ab 12 Monaten)• Willkommensbonus: 100 € pro Monat für 12 Monate• Leistungsbonus: bis zu 10 % nach KPIs• Jubiläumsbonus: 500 €• Kostenloser Zugang zum Fitnessstudio• Fixe Arbeitszeiten für Mütter mit Kindern < 2 Jahren Deine Vorteile Standortnähe zum Strand | Attraktives Grundgehalt | Internationales Team | Moderne Unternehmenskultur

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