Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honor the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club. In year 2, this will be supplemented with a Marina.

About the location:
Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honour the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club. In year 2, this will be supplemented with a Marina.

The Role of Guest Experience Agent
We currently have an exciting opportunity for the Guest Experience Agent to join our Four Seasons Resort Mykonos opening team in Greece This is a fantastic chance to be part of a world-class team at one of the most anticipated new openings in the region.

As Guest Experience Agent, you will be at the heart of creating seamless and personalized experiences for our guests. You will maintain complete knowledge of all hotel features, services, and room details, while assisting with hotel and room orientation in line with Four Seasons and Leading Quality Assurance standards. You will perform Front Office duties across shifts, handle guest queries, and promote hotel products and services with confidence and warmth.

Beyond operational excellence, you will engage with guests through various communication channels, in person, by phone, email, and via Four Seasons Chat, ensuring every interaction reflects our philosophy of intuitive service. You will take a proactive role in driving guest-centric initiatives, including the recognition of VIP guests and the thoughtful placement of special occasion amenities. You will review daily arrivals, assist with courtesy calls, prepare welcome letters, and conduct detailed inspections of VIP rooms to confirm that all arrangements meet our exacting standards. Personally greeting VIP guests, performing in-room check-ins and check-outs, and offering a gracious farewell upon departure will be key elements of your role.

Our ideal Guest Experience Agent Candidate Will Have

•    A High School Diploma or Bachelor's Degree.

•    Fluency in English; proficiency in Greek is an advantage.

•    Previous experience in a similar role.

•    Strong knowledge of Front Office systems and processes.

What We Offer

•    Competitive salary and comprehensive benefits package.

•    Complimentary employee meals, bus transportation, uniform & laundry services.

•    Ticket Restaurant monthly allowance 

•    Complimentary nights at Four Seasons Hotels & Resorts globally.

•    Employee recognition programs.

•    Opportunities for global travel through task forces and transfers.

•    Access to Four Seasons global training & development programs.

All Applicants must possess the legal right to work in Greece.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule, people who, by nature, believe in treating others as we would have them treat us.  As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed "employer of choice."

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