Digital Experience Associate

This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At JTI we celebrate differences, and everyone truly belongs.
46,000 people from all over the world
are continuously building their unique success story with us.
83% of employees feel happy
working at JTI.

To make a difference with us, all you need to do is bring your
human best.
What will your story be? Apply now

Learn more:
Please apply by September 18th, 2025
Local applicants welcome
Role: Permanent
Location: Athens
Reporting to: Digital Lead Manager
Digital Experience Associate
At JTI we create, test and introduce new and innovative products aimed at reducing potential risks (heated tobacco products, e-cigarettes and nicotine pouches). They are essential to our business sustainability.

Join us in making a significant impact on our sustainability efforts

As a Digital Experience Associate, you will play a key role in the rollout and ongoing management of digital programs that elevate the omnichannel user experience. You will collaborate with business and technical teams to align on requirements, support the launch and maintenance of features, and ensure seamless user flows that enhance engagement and deliver business value.

Position
In This Role, You Will

• Orchestrate cross-functional collaboration with business and technical teams to enable timely and effective releases of digital user flows that support business growth.
• Oversee the ongoing maintenance and performance of digital programs and features, ensuring a consistent, high-quality user experience across all channels.
• Act as platform owner applying configurations, setting up rules, and ensuring functional readiness for seamless activation.
• Gather, analyse, and translate business needs into actionable requirements that guide feature development and continuous optimisation.
• Streamline digital performance monitoring through refining performance dashboards and producing focused reports that highlight engagement trends and improvement areas.
• Work closely with data teams to ensure database structure supports digital needs, enabling accurate reporting, consistent data flows, and effective use of insights across initiatives.

Within 6 Months, You Will

• Take ownership of digital platform management, applying business requirements to configure and optimise the user experience.
• Manage the backlog of feature activations and developments, prioritising tasks to align with business goals.
• Deliver actionable insights through reporting and dashboard improvements, supporting data-driven optimisation efforts.
• Identify opportunities to revise and improve processes for more effective digital program delivery and collaboration.

Requirements

• University degree in Information Technology, Business, Digital Marketing, Information Systems, or a related field.
• 3+ years of experience in digital project coordination, business analysis, or platform management.
• Hands-on experience in configuring and managing rules or settings within digital platforms
• Strong understanding of omnichannel user journeys and digital experience best practices.
• Experience working cross-functionally with technical and business teams in agile or hybrid environments.
• Proven ability to collect, structure, and translate business requirements into functional specifications.
• Solid analytical skills with experience in reporting, performance tracking, and dashboard tools.
• Comfortable working with data teams and interpreting database structure to support reporting and optimisation.
• Excellent communication, organisational, and problem-solving skills.
• Excellent verbal and written communication skills in Greek and English.

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.