Application Support Specialist
2 weeks ago
About the role
As an application support specialist for ThinkCompass—part of Sedna's suite of maritime solutions. We are looking for an enthusiastic candidate who has great technical and communication skills to strengthen our customer support team assisting our clients globally. We are a global leader in this field and have clients in more than 20 countries.
This is a hybrid role working within Greek office hours from 9am to 5pm Greece time.
After hours
we handle emergency requests such as: 1) cannot login in to Compass, 2) Cannot receive or send messages from the mailboxes, 3) Deactivate users. Any other requests received during AOH are handled on the next working day.
We think you'll need the following
experience and qualifications
to succeed in this role:
- You have 2+ years of experience in customer support for a software company.
- You are able to speak and write in English at a business level.
Responsibilities
- Provide remote helpdesk assistance & troubleshooting
- Handle incoming calls & emails
- Be a member of our rotating off-business hours standby support team
- Update and manage our helpdesk ticketing system
- Provide onboarding and training services to users
- Participate in ongoing training and certification programs to expand technical knowledge
- Ticket triage and prioritisation - Escalate complex issues to 2nd level support as required
Required Qualifications
- Degree in Computer Science, Information Technology, Engineering or other related subjects
- Experience in user and technical support for CRM, ERP or other business software
- Excellent communication and organizational skills
- Attention to detail
- Positive and enthusiastic attitude
- Time management skills & effective prioritization and multi-tasking
Our Values:
Finally, culture is important to us, so we also look for candidates who share our values:
- Stay Ahead, Stay Agile
- We don't just adapt-we anticipate change and act with confidence.
- Curiosity, data, and customer insights help us stay ahead of the curve.
- We embrace challenges as opportunities and remain resilient under pressure.
- By staying open to new ideas and ways of working, we lead the future.
- Execute With Focus
- We turn strategy into action, delivering measurable results that matter.
- Every initiative counts-discipline and ownership drive business impact.
- We make smart decisions with speed, balancing pace and precision.
- Clear priorities keep us focused on what moves the needle.
- Work Together, Win Together
- Collaboration is our superpower-we succeed as one team, internally and with customers.
- We co-create solutions, seek feedback, and build the future of the OS together.
- Strong relationships are built on trust, respect, and shared goals.
- By aligning across teams and with customers, we unlock greater impact.
Note: Interviews will be carried out in English & Greek
ThinkCompass
offers a competitive compensation package and very friendly working conditions.
Please send your CV to
We seek to fill-in this position
immediately
.
-
Technical Support Specialist
1 week ago
Marousi, Attica, Greece Viva Full time €40,000 - €60,000 per year, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today is leading the transition to All-in-One business...
-
Technical Support Specialist
20 hours ago
Marousi, Attica, Greece Viva Full time €35,000 - €45,000 per year, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today is leading the transition to All-in-One business...
-
Compliance Specialist
20 hours ago
Marousi, Attica, Greece MENARINI HELLAS SA Full time €25,000 - €40,000 per yearCompliance SpecialistMENARINI HELLAS SAΠροβολή 1 θέσεωνΜαρούσιΤοποθεσίαΜαρούσιπριν 3 λεπτάΗμ. ανάρτησηςπριν 3 λεπτάΜε κάποια εμπειρίαΕπίπεδο εμπειρίαςΜε κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησηςΠλήρης
-
E-Commerce Support Specialist
2 weeks ago
Marousi, Attica, Greece Viva Full time €70,000 - €120,000 per year, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today is leading the transition to All-in-One business...
-
Payroll & Benefits Specialist
3 days ago
Marousi, Attica, Greece Sarantis Group Full time €35,000 - €45,000 per yearJob description:GR. SARANTIS S.A. is one of the leading Companies in the Fast-Moving Consumer Goods sector with leading brands such as SANITAS, NOXZEMA, BIOTEN, CARROTEN, LANES, AVA, STR8, ORZENE, TUBOFLO, WASH&GO, BIO-OIL, CLINEA, etc.We are seeking to recruit for theHR Operations Departmenta passionate and organizedPayroll and Benefits Specialist. If you...
-
Wellness Specialist
20 hours ago
Marousi, Attica, Greece Premium Wellness Full time €15,000 - €25,000 per yearCompany DescriptionPremium Wellness is redefining holistic well-being. Through our corporate wellness programs and our state-of-the-art Wellness HUB in Athens, we guide individuals and companies on a journey toward vitality and longevity. Our HUB combines movement, mindfulness, and recovery—offering yoga, meditation, breathwork, sound baths, personalized...
-
Senior Talent Acquisition Specialist
2 weeks ago
Marousi, Attica, Greece Deloitte Full time €30,000 - €60,000 per yearSenior Talent Acquisition Specialist At Deloitte, we are committed to creating a talent experience that allows our people to thrive and grow. Our HR professionals play an important role in this experience by helping to align people's aspirations with business needs, making a key contribution to the continuation of our business and our people's career...
-
Procurement Specialist
20 hours ago
Marousi, Attica, Greece SOL Group Full time €25,000 - €40,000 per yearSOL Hellas is looking for a highly organized and detail-oriented Procurement Specialist to join a leading industrial company. The candidate will be responsible for researching suppliers of goods & services, negotiating contracts and issuing P.Os.ResponsibilitiesSupports Procurement in strategic plans and executes the procurement process for all...
-
Marousi, Attica, Greece GE HealthCare Full time €25,000 - €35,000 per yearJob Description SummaryThe Business Operations Specialist Early Carrier Talent will take on a multifaceted role ensuring both first class communication with Internal KSH, Customers, and Indirect Distribution partners, as well as internal processes such as opportunities execution; CRM base data entry, offers, tenders executional support and daily tasks...
-
Marketing Specialist
1 week ago
Marousi, Attica, Greece Μητροπολιτικό Κολλέγιο Full time €35,000 - €45,000 per yearMetropolitan College, the largest College of University Studies in Greece and member of Alphabet Education, in the context of its continuous development, is seeking to enhance its Marketing Team, in Marousi Campus, with a:Marketing SpecialistRole Summary:The role actively contributes to the planning and implementation of the College's marketing activities...
