Customer Service Representative

7 days ago

Athens, Attica, Greece Cross Border Talents Full time €12,000 per year

Were Hiring Customer Support Representative French & English (Remote)

Join one of the worlds leading online travel & booking platforms

Are you fluent in French & English and passionate about helping people explore the world?
This is your chance to become the friendly voice supporting travelers worldwide all from the comfort of your home

About the Role

As a Customer Support Representative, you will assist customers with their travel-related questions, reservations, account issues, cancellations, refunds, and more.
Youll be part of an international team that values empathy, quality, and top-tier service.

This is a fantastic opportunity to grow your career in the travel tech industry while working 100% remotely from Greece.

What Youll Do
  • Support customers via phone, chat, and email in Dutch & English
  • Manage bookings, changes, cancellations & refunds
  • Provide accurate information on services, payments, and policies
  • Deliver an exceptional customer experience every time
  • Work collaboratively to resolve more complex case
  • Meet quality and performance goals
What Were Looking For
  • Fluency in French & English (written & spoken)
  • EU citizenship or Residence Card with Full Market Access
  • Strong communication & problem-solving skills
  • Customer-first mindset and attention to detail
  • Ability to work in a multicultural, international team
  • Prior customer support experience = big plus
Work Conditions
  • Remote within Greece only (no travel/working abroad without approval)
  • Stable high-speed internet (minimum 25 Mbps)

  • Schedule: 8 hours per day, 5 days per week with rotations
    Mon-Sun
Contract & Compensation
  • Permanent, full-time contract (40 hours/week)
  • 1,200 gross x 14 salaries/year
  • Performance bonus (details to be confirmed)
Benefits Package
  • 14 salaries annually (including Easter + Summer + Christmas bonuses)
  • Private Health & Life Insurance
  • 25 days annual leave
  • 50 monthly meal voucher
  • Performance bonus opportunities
Relocation Support (for candidates abroad)
  • Up to 300 gross relocation reimbursement
  • 3 weeks hotel accommodation
  • Full legal & onboarding assistance
  • Arrival 7 days before start date required

Ready to build your career in the travel industry?
Send your CV today and start your journey with a global leader

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