Head of Support

Who we are

Help us shape the future of photography At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We're uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, unparalleled image quality, true-to-life color processing, and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.

Can you imagine seeing your software being used for a huge photoshoot fashion cover, famous athletic brands, actors, famous singers photo shootings or even brands that you love and use every day? Our love of imaging translates into empowering our ever-growing community of over 250,000 photographers around the world.

Yeah, that's Capture One, that's who we are. Cool, huh?

The role

We're looking for someone bold, curious, and real to lead the transformation of our customer support experience. You'll take the reins of a function that's been ticking along, while undergoing a bold transformation. This is your opportunity to redefine how we support and engage with photographers, whether they're resolving an issue, discovering new features, or reaching out in the middle of a live shoot.

You'll lead our global support team, located across EU and the US, with trust and autonomy to reimagine how we work, from the tools we rely on and how we communicate, to the way the team is structured and how we grow. That includes modernizing support with smart automation and AI, without losing the human touch that makes us who we are.

What you will do

• Own and lead the global customer and technical support function.

• Guide the evolution of the support team by assessing strengths, identifying growth opportunities, and shaping the structure and capabilities needed for high performance and customer empathy, while cultivating a culture of coaching, continuous learning, and clear career development.

• Reimagine support workflows to deliver faster resolution, greater clarity, and a more intuitive customer journey

• Introduce and integrate modern tools, including AI and automation. To elevate team impact, increase efficiency, and free up time for more meaningful customer interactions.

• Foster deeper presence and engagement in the online communities where photographers gather, amplifying peer-to-peer support and enhancing brand connection.

• Turn conversations and insights from the community into actionable feedback that informs product direction, user education, and support content.

• Be a key connector across Product, Engineering, and Marketing, ensuring the voice of the customer shapes product evolution and messaging, and driving long-term customer success.

• Define, track, and share success through meaningful metrics, measuring not only efficiency but also customer sentiment, learning loops, and long-term value.

• Create a support culture that's as welcoming and human as it is efficient.

What we are looking for

• Proven experience (5+ years) leading customer and technical support teams, ideally within SaaS / creative tech.

• Experienced people leader (5+ years) with a track record of developing talent, building high-performing teams, and fostering an environment of growth, feedback, and continuous learning.

• A track record of driving meaningful change across systems, processes, and teams, with the ability to develop vision with drive execution.

• Deep understanding of modern support platforms, and how AI, automation, and analytics can enhance a human-centered service.

• Skilled in community engagement, knowing when to participate/help, when to listen, and how to foster healthy user ecosystems.

• Exceptional communicator who leads with clarity and authenticity.

• Role model on customer empathy, taking ownership, and inspiring teams to do the same.

• Fluency in English required; additional European or any other languages are a plus.

• Knowledge and passion for photography will be considered a plus.

Why this matters

Our users are among the world's most creative professionals. They don't just seek answers when something goes wrong - they value feeling supported, understood, and respected at every touchpoint. This role is about elevating support into a defining part of the Capture One experience.

Why you will like it at Capture One

Our Company Values make Capture One special:

• Win as one team:Make things happen together. Working together is when the magic really happens.

• Empower photographers:Letting image makers work less and create more. We want photographers to do more of what they love, whether that's on or off set.

• Embrace diversity:Different cultures, languages, and passions thriving under one roof. We are an equal opportunity employer; we welcome diversity and are committed to creating an inclusive environment for all employees.

• Take ownership:Use your expertise and feel good doing it. Being from Copenhagen, Denmark, we're all about the Scandinavian mindset. Take initiative. Be autonomous. Feel like you own your craft. And feel satisfied doing it.

And there is more...

• Top notch hardware equipment, and the possibility to borrow photography gears
• Network with industry professionals, join our mentor program, spend time with our photo experts or listen in to our Friday Focus
• A vibrant and social work culture, full of events to attend and bond with the team
• Plenty of flexibility to keep your work and life in balance - paid vacation, private health insurance, pension contributions, mental health and physical wellbeing support
• Commuting options (bike leasing and public transportation discounts)
• Snacks, coffee, drinks and fruits at the office to help you get going

Join us in our exciting journey.