French Customer Support Representative

7 days ago

Athens, Attica, Greece Savior Artigos Texteis Lda Full time €20,000 - €25,000 per year

Location:
Athens, Greece (On-site/Hybrid depending on project needs)

Language Requirement:
Native/Fluent French + Good English (B2 level or above)

Employer:
International Customer Experience Company

About The Role
We are looking for a
French-speaking Customer Support Representative
to join our international team in Athens. In this role, you will be the first point of contact for French-speaking customers, helping them with inquiries, solving problems, and ensuring they receive the highest level of support and satisfaction.

Responsibilities

  • Respond to customer requests in French via phone, email, and chat.
  • Provide information on products, services, warranties, and orders.
  • Guide customers through troubleshooting and usage instructions.
  • Handle complaints with professionalism and find fast solutions.
  • Escalate complex or technical cases to specialist teams when needed.
  • Record all customer interactions accurately in the system.
  • Represent the brand with professionalism and positivity.

Requirements

  • Native or fluent in French (C1/C2).
  • Good English skills (B2+).
  • Strong communication and interpersonal abilities.
  • Ability to multitask and remain calm in a fast-paced environment.
  • Customer service or technical support experience is a plus.
  • Basic technical knowledge of consumer products is desirable.

Whats Offered

  • Competitive monthly salary and bonus incentives.
  • Relocation support (flight, temporary housing, and local assistance).
  • Private health insurance coverage.
  • Full training and opportunities for professional growth.
  • International and multicultural work environment.
  • A chance to live and work in sunny Athens.

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