Application Business Analyst

Do you have the analytical mindset and communication skills to turn complex business needs into smart, scalable IT solutions?

Do you enjoy designing smart, no-code business solutions using flexible, modular platforms?

Do you want to join an Industry Leader?

ManpowerGroup Greece, on behalf of its client, a Fortune 500 firm, leader at its domain, is looking for an Application Business Analyst to join their IT Business Analysts Team.

Our client has a Tech Hub in Athens with more than 60 employees and the Hub provides IT Services across all corporate functions of the organization in Europe & the USA.

Location: Athens, North sector (walking distance to metro station)

Working Model: Hybrid working model (4 days at the office, 1 day remote per week)

You will be reporting directly to the Business Analysts Manager

What you will do:

You will be part of a team of IT Business Analysts, working to bridge the gap between business requirements and the capabilities of the company's in-house BPM platform. Your role will involve understanding business processes, needs, and challenges; analyzing data; and configuring and implementing solutions that optimize the entire business process and product lifecycle.  

More specifically you will

• Analyze business needs and translate them into functional requirements and platform configurations to enhance workflows and product lifecycle processes.

• Collaborate with developers, Business Relationship Managers, and stakeholders to design, test, and implement scalable solutions using the company's in-house BPM platform.

• Support the full solution lifecycle—from process modeling and UI design to user training, documentation, and ongoing application maintenance.

• Act as a liaison between business users and technical teams. Facilitate workshops, demos, and status meetings. Manage change requests and prioritize enhancements.

• Set up and maintain software configurations, including user interfaces and system functionalities

• Design screens, buttons, configure actions and rules to meet business requirements and enhance user experience.

• Develop, implement, and execute test plans and scenarios to validate configurations and development, ensuring successful deliverables.

• Create and update documentation related to software configurations, functional design specifications, user guides, and change logs.

• Identify and resolve configuration-related issues to ensure smooth operation of software applications.

• Train end-users and create user guides or training materials. Provide post-deployment support and gather feedback for improvements.

• A Bachelor's Degree in Information Technology or Business Administration

• 3+ years of experience as an IT Business Analyst or Application Business Analyst with an active participation in all phases of the Software Development Life Cycle (SDLC), including requirements gathering and refinement, solution design, and user acceptance testing.

• 3-7 years of overall experience in software development projects, with active involvement, showing a well-rounded background in the sector.

• Proven business and systems analysis skills, along with expertise in test planning, execution, and troubleshooting.

• Experience in Functional or Enterprise System Administration on highly configurable enterprise platforms (e.g., ERP, BPM, CRM, ESM), particularly in roles involving the adaptation of systems to meet business needs.

• Proficiency in requirements analysis and refinement, use case documentation, and modeling tools such as MS Visio or for visualizing business processes and system interactions.

• Demonstrated ability to analyze problems, think strategically, and find creative solutions.

• Flexibility to adapt to changing project requirements and timelines.

• Strong analytical and planning skills, with proficiency in software development / configuration environments.

• Effective oral and written communication skills in Greek and English, with the ability to articulate technical and business concepts clearly to stakeholders.

• Strong time management skills with the ability to manage multiple priorities and escalate risks/issues when necessary.

• Ability to understand and align with the company's business processes, backed by strong analytical and technical acumen.

• Excellent collaboration and teamwork skills, with the ability to work across different IT departments.

Will be considered a strong asset, experience in any of the following:

• Business Process Management tools / frameworks, Project Management/team coordination, Service Delivery Model concepts/ITIL Framework

Competitive Salary based on skillset and experience

Private medical insurance

Annual Bonus Scheme

Standard Monthly allowance in Meal vouchers

Continuous training on innovative products and solutions

Recruitment Process:

• If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

• As for the next steps, there will be 3 more interview rounds that include an interview round with the Hiring Manager, the HR Manager and an interview with the Executive Director, either on site or remote.

For any questions regarding this opportunity, please directly contact Anna Georgiou to the following email: )

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