Customer Service Advisor

1 week ago

Thessaloniki, Central Macedonia, Greece Salve Full time €25,000 - €40,000 per year

We are seeking a dedicated and empathetic Customer Service Advisor to support our customers. Join an engaged, multicultural team and bring your passion for customer satisfaction to a fast-growing technology brand. As a Customer Service Advisor, you will play a vital role in shaping positive customer experiences and supporting our reputation for outstanding service.

Note: the working schedule for this role is 8h/day on a rotational shift basis between the hours of 16:00 (PM) and 4:00 (AM).
Key Responsibilities

  • Handle customer inquiries via phone, email, and chat.
  • Assist with product information, orders, deliveries, and returns.
  • Troubleshoot and resolve common issues with professionalism and empathy.
  • Document interactions in the system and follow up where needed.

Requirements

  • Fluency in English (C1/C2).
  • Minimum 6 months finance, banking or other relevant experience.
  • Strong communication and problem-solving skills.
  • Ability to work full-time in a structured schedule.
  • Basic computer skills and willingness to learn new systems.
  • Previous customer service experience is an advantage but not essential.
  • Willingness to work rotational shifts.

Offer

  • Competitive base salary.
  • Paid training and career development opportunities.
  • Meal allowance and regular loyalty bonuses.
  • Private medical and dental insurance after 6 months.
  • 22 days of annual leave plus public holidays.

Your Growth Journey
Be part of an energised, collaborative team where your contribution directly impacts customer happiness. As a Customer Service Advisor, you will help build trust, loyalty, and a superior brand experience for customers. Take the next step in your career and join a workplace where your unique talents are celebrated and nurtured.

Our Commitment to Diversity and Inclusion

We are devoted to creating an accessible and inclusive workspace for every team member. Applications from all qualified individuals are encouraged, regardless of gender, ethnicity, disability, age, sexual orientation, or background. Bring your individual strengths and help us deliver excellent customer experiences to all.

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