Front Office Manager

6 days ago

Athens, Attica, Greece DIVANI COLLECTION HOTELS Full time €35,000 - €60,000 per year

Company Description

Established in 1958, Divani Collection Hotels (Divanis Group) is Greece's first legacy hospitality group known for luxury, comfort, and impeccable service. With 7 luxury hotels in Greece, we prioritize refinement, comfort, and tailored services to create a true home away from home for our guests. We hold multiple awards, among which as "Best Greek Hotel Brand" and "Top Employer of Choice" -the result of our 7-decade commitment towards hospitality excellence.

Role Description

The Front Office Manager oversees the day-to-day operations of the front desk and reception areas, ensuring efficient guest services, smooth operations, and a positive first impression for clients or visitors. This role requires excellent leadership, communication, and problem-solving skills to manage staff, coordinate with other departments, and maintain service standards.

Key Responsibilities

  • Supervise and ensure smooth check-in and check-out processes.

  • Handle guest complaints and resolve issues promptly and professionally.

  • Maintain high standards of customer service to maximize guest satisfaction.

  • Anticipate guest needs and ensure personalized service.

  • Lead, train, and supervise front office staff, including receptionists, concierge, and bell staff.

  • Schedule staff shifts to ensure adequate coverage.

  • Conduct performance evaluations and provide coaching and support.

  • Foster a positive and professional team environment.

  • Oversee front desk operations, including reservations, billing, and cashiering.

  • Ensure compliance with company policies, procedures, and safety regulations.

  • Maintain accurate records of guest accounts, room assignments, and operational reports.

  • Coordinate with housekeeping, maintenance, and other departments for seamless operations.

  • Ensure accurate cash handling, billing, and financial reporting.

  • Track occupancy rates, revenue reports, and guest feedback for management review.

  • Oversee and maintain property management systems (PMS) and front desk software.

  • Ensure staff are trained in using relevant technology and reporting tools.

  • Implement process improvements to enhance efficiency.

Other Responsibilities

  • Ensure lobby and reception areas are well-maintained and presentable.

  • Develop and implement front office policies, procedures, and service standards.

  • Stay updated on hospitality trends and best practices to continuously improve service.

Skills & Qualifications

  • 5 years of proven experience as a Front Office Manager or similar role in hospitality/customer service.

  • Strong leadership, organizational, and multitasking skills.

  • Excellent communication and interpersonal abilities.

  • Proficiency in PMS/hotel management software (preferably Protel)

  • Problem-solving mindset with attention to detail.

Benefits

  • Satisfactory remuneration package

  • Professional development opportunities

All applications will be strictly confidential based on the EU regulation 2016/679, GDPR, according to legislation on personal data protection.

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