German Customer Agent in Greece

12 hours ago

Athens, Attica, Greece Cross Border Talents Full time


Do you enjoy supporting people and delivering high-quality service?

Join an international team in Greece and support customers worldwide by providing clear guidance, reliable solutions, and a smooth service experience.

Role Overview:

As a Customer Agent, you will be the main point of contact for customers across multiple channels. You'll handle a variety of inquiries, resolve issues efficiently, and ensure customers feel supported and confident from start to finish.

Key Responsibilities:

  • Support customers via chat, email, and phone with general inquiries

  • Assist with questions related to accounts, services, and usage

  • Provide clear, accurate information and guide customers step by step

  • Resolve issues using a calm, professional, and solution-focused approach

  • Document customer interactions and resolutions accurately in internal systems

  • Identify complex or urgent cases and escalate when necessary

  • Collaborate with internal teams to ensure a consistent, high-quality support experience

Requirements:

  • Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Greece residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Remote Work: Enjoy the flexibility of working from home
  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect


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