German Customer Service Representatives
2 weeks ago
Are you fluent in German?
Do you want to join a company with a modern environment and opportunities for career development?
ManpowerGroup Greece, on behalf of its client, is in search of German-speaking customer support agents.
Location: Athens
Working Model: hybrid or onsite
You will be reporting to :Customer Service Supervisor
Our client is a global BPO leader in customer support, providing dedicated agents, advanced technology, and customized strategies for innovative brands.
The job is full time and opening hours are Monday to Sunday (morning shifts-5 days per week).
Primary Tasks:
- Respond and record consumer inquiries/questions raised via inbound calls, mail, and online chat for customers to resolve any issues.
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
- Be able to offer recommendations to common problems or FAQs (frequently asked questions)
Requirements
- Excellent written and verbal communication skills in both German and English (at least C1 level)
- Very good PC skills
- Customer focus - retain a high level of customer service to clients at all times.
- Enthusiastic, patient, and easy at establishing contact over the phone
Benefits
- Competitive Salary (14 salaries per year).
- Indefinite Contract with the company.
- 4 Week Training.
- Career Development Opportunities.
- Private health and life insurance after first month of employment
- Rewarding Bonus based on employee performance.
- Laptop and headsets provided by the company.
- Working hours Monday to Sunday, 09:00-19:00 (that is with hoops: nine to five, ten to six or eleven to seven)
Recruitment Process:
- If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.
- As for the next steps, there will be 2 more interviews with the client either in person or online.
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