Technical Support

3 days ago

Athens, Attica, Greece Silvare Full time €25,000 - €40,000 per year

About Us
At SILVARE, we're a dynamic team achieving remarkable results. We've built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We're easy to talk to, we get straight to the point and we're all about making things happen. We're proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it's through improving benefits, having open conversations about their projects or just being there when they need us. It's a supportive environment and culture that helps both us and our people thrive. If you're ready to work on exciting projects, grow alongside industry leaders and make a real impact, we'd love to have you join us at SILVARE.

Role Overview
We are looking for a Technical Support professional. In this role, you will be responsible for resolving technical issues, assisting end-users with hardware and software problems, and ensuring smooth operation of IT systems. You'll provide timely support while maintaining high standards of service and user satisfaction.

What You'll Be Doing

Respond to and troubleshoot technical issues reported by users via phone, email, or ticketing systems.Install, configure, and maintain hardware and software for end-users.Monitor IT systems to proactively identify and resolve potential problems.Document technical issues and resolutions for internal knowledge sharing.Collaborate with IT teams to escalate complex issues and implement long-term solutions.Provide guidance and training to users on best practices for IT tools and security.

What You'll Bring

2+ years of experience in IT support, helpdesk, or technical support roles.Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.Experience with troubleshooting hardware and network issues.Excellent communication and problem-solving skills to guide non-technical users.Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk) and IT documentation practices.Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Nice to Haves

Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace) and remote support tools.Basic understanding of networking concepts (VPN, firewalls, TCP/IP).IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional.

How We Support Your Growth

Lunch Is On Us: Monthly allowance for your favorite meals.
Health First: Private health & life insurance for peace of mind.
Set Up For Success: The right tools to stay connected and perform your best.
Curiosity Never Retires: Access to Udemy for unlimited learning.
Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
Work With The Best: Collaborate with industry-leading clients.
Celebrate Diversity: Be part of a team that values every perspective.
Performance Pays Off: Annual discretionary bonus based on yearly contributions.
Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we're building together

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.

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