Italian Support Specialist for Social Media Platform

2 days ago

Athens, Attica, Greece speakit Full time

For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.

Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career.

What you will do:

  • Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
  • Address issues via chat, email, or phone channels, following operating procedures
  • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
  • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements

  • Native / near-native level of Italian
  • B2-C1 level in English
  • Tech-savvy and curious about new technologies mentality
  • Excellent Verbal & written communication skills
  • Ability to organize and follow-up multiple tasks with accuracy and timeliness
  • Flexibility to work night shifts/ weekend shifts
  • Previous Customer Service experience is an advantage

Benefits

  • euros gross per month
  • 14 salaries per year
  • Performance bonus up to 10%
  • Great career progression opportunities
  • A multicultural work environment
  • Working on site

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