Croatian Travel Customer Agent in Athens

6 days ago

Athens, Attica, Greece Cross Border Talents Full time €25,000 - €45,000 per year

Launch Your Career in Travel Customer Support

Are you someone who enjoys helping others and making travel problems feel easy to solve? Join us as a Travel Customer Support Specialist in a welcoming, fast-paced setting where each interaction helps travelers feel calm and confident. This role is ideal for proactive, detail-oriented people who like finding solutions and delivering excellent service.

About the Role:
As a Travel Customer Support Specialist, you'll be the first point of contact for customers who need assistance before, during, or after their trip. Through digital channels, you'll handle everything from booking questions and itinerary changes to cancellations, refunds, and general travel concerns — ensuring each traveler feels supported every step of the way.

Key Responsibilities:

  • Support customers via chat, email, and other online platforms with travel-related requests

  • Assist with reservations for flights, hotels, car rentals, and activities, including modifications and cancellations

  • Guide travelers on itineraries, travel requirements, baggage rules, and refund processes

  • Handle account-related needs such as profile updates, payment questions, and loyalty program support

  • Recognize urgent or complex situations (e.g., disruptions, missed connections) and escalate when needed

  • Maintain accurate records of customer conversations and solutions

  • Collaborate with internal teams and partners to provide smooth and consistent support

  • Meet quality standards, performance goals, and response-time KPIs

  • Stay informed on travel policies, destination updates, tools, and service changes to better assist customers

Requirements:

  • Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

  • Competitive Salary: Based on your experience and skills
  • Performance Bonuses: Rewards for outstanding service
  • Comprehensive Insurance: Health and life coverage for your well-being
  • Meal Allowance: Support for daily meals
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel

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