Service Delivery Associate, GBS CS, Core HR Services, Italian Speaker

Why Patients Need You
Our HR team is comprised of dedicated, solution oriented and agile colleagues who think big, challenge the status quo to create room for meaningful work. The position is a great opportunity for a career development or a zig zag movement providing great exposure to HR processes of the EMEA region.

Being part of the global Pfizer workforce provides access to HR knowledge, state-of-the-art HR systems and skills building while working in an amazing workplace. Whether you have experience in HR, in a business center or in an operations environment, your diverse perspectives and knowledge will contribute to shape our workforce and help patients across the globe.

Join a multinational, high qualified, inclusive, and amazing team.

What You Will Achieve
You'll have a key role to play in an organization that has people at its heart.

As part of the EMEA Colleague Services Delivery team, you will be supporting HR operational tasks for the markets of responsibility.

Ensure compliance, support colleague's request via a ticketing system, manage colleague's records and documentation, provide colleague's information for analysis and decision-making, managing stakeholders and supporting day to day operational tasks are part of your daily activities.

As an associate, your focus on the job will contribute to achieving project tasks and goals.

How You Will Achieve It

• Support HR operational tasks for the markets of responsibility as part of the EMEA Colleague Services Delivery team.
• Execute HR pay-impacting tasks that support the entire employee lifecycle.
• Contribute to completion of projects and organize own work to meet project task deadlines.
• Support team in overall HR operations.
• Conduct root cause analysis to improve standardization and efficiency.
• Support stakeholder Mgt in operational calls.
• Administer and maintain documentation such as Standard Operating Process (SOP) or Work Instructions (WI).
• Ensure timely attention to the requests and concerns of colleagues received from various means.
• Prepare regular reports.
• Create and maintain employee records.
• Support and deliver continuous improvement initiatives.
• Participate and execute audits of HR process data to ensure alignment with compliance regulations.
• Support the implementation and maintenance of consistent process and operational efficiencies across all sites.
• Assist and support team on research and analysis on HR related matters.

Qualifications
Must-Have

• Minimum of a bachelor's Degree
• B2-C2 level in Italian language (written and verbal).
• C1–C2 level in English language (written and verbal).
• Proficient in MS Office.
• Possesses a positive, continuous improvement mindset.
• Demonstrated capability to work as a team member in a matrix environment.

Nice-to-Have

• Experience of working on ERP HR module (SNOW -ticketing systems).
• Experience of working in a Service Center.
• Experience in operations.
• Positive, self-motivated with strong sense of responsibility.
• Knowledge of various analytical tools.

Please apply by sending your CV and a motivational letter in English

Purpose

Breakthroughs that change patients' lives
... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here

People Experience