Commercial Operations Specialist

At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we've been doing just that for more than a decade, empowering millions of people to grow, learn, and thrive through technology that's both powerful and affordable. 

We're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 11+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations). 

Our success is built on a team that believes that work should matter — not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.

We're searching for a detail-oriented and proactive Commercial Operations Specialist to own and optimize our order-to-cash processes. You'll ensure accurate billing, maintain clean and reliable data across systems, and act as the operational bridge between Finance, Customer Success, and Legal. Your work will be key to keeping commercial workflows efficient, compliant, and insight-driven.

RESPONSIBILITIES

As a Commercial Operations Specialist, you will:

• Invoice & Records Management: Prepare and issue customer invoices, and ensure our systems are accurate and up to date.
• Customer Communication: Manage customer correspondence during renewals/invoicing process - including POs, billing details, and contract documentation.
• Systems Accuracy & Data Hygiene: Maintain accurate records across tools.
• Billing & Accounting Support: Handle customer billing inquiries and requests, update payment details, and collaborate with Accounting on reconciliations and payment verification.
• Vendor Onboarding: Complete finance-related supplier setup and documentation and coordinate approvals internally when needed.
• Procurement Portal Management: Register company details in procurement systems and ensure smooth invoice submission workflows.
• Contract Administration: Use existing SaaS templates to add customer details, send for signature, and coordinate any redlines or changes with Legal.
• Documentation & Process Optimization: Maintain up-to-date internal documentation and SOPs, track SLAs, and continuously improve commercial workflows for scalability and efficiency.
• Reporting & Insights: Build and maintain dashboards and reports that provide visibility into billing, renewals, and commercial performance.
• Cross-functional Collaboration: Support Commercial teams with day-to-day billing/invoicing queries and basic contract/admin needs, coordinating with Finance and Legal as required.
• Additional Operational Support: Manage shared inbox triage, assist with department reporting decks, maintain the opted-in customer reference list, fulfill sales requests, and coordinate new opt-ins with CS, and contribute to ongoing process and tool improvements.

Requirements

To be successful in this role as a Commercial Operations Specialist, you should have:

• Bachelor's degree in Business Administration, Finance, or related field.
• Experience in Billing/Order-to-Cash/RevOps/CS Ops (SaaS preferred).
• Proficiency in CRM systems, primarily Salesforce.
• Basic Excel/Sheets skills.
• Proficiency in English.
• Strong written communication skills.
• Strong problem-solving skills and strategic thinking abilities.
• High level of attention to detail, analytical, and organizational skills.
• Self-motivated and able to work independently.
• Ability to multitask effectively.
• Ability to work in a fast-paced, dynamic environment.
• Experience in tax/VAT basics, price book familiarity, procurement portals are a plus

Benefits

We've built a workplace where people can do the best work of their careers. Here's how we support that:

• Competitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.
• Stock options for everyone. Build software that empowers millions of learners worldwide, and own a piece of what you're creating. All team members can become shareholders, and these options have already changed lives.
• Your health is covered in more ways than one. Private health coverage for every team member, access to a nutritionist, and our in-house blood bank — all part of our health and wellness support.
• Comprehensive family support. We're proud of our progressive family policy, one of the most generous in Greece.
• Daily meals and food allowance. Breakfast and catered lunch at our offices, plus a monthly meal allowance you control.
• Commute covered. OASA transport card or parking space near the office, whichever works for your commute.
• Hybrid work. Work from home and from our modern office in the heart of Athens.
• Employee Advisory Board. You have real input into company strategy through structured advisory sessions. Not common, but we think it should be.
• Learning budget for your growth. Coaching sessions, conferences, university degrees, creative pursuits — we fund it. Continuous learning is our mission and that includes you.
• Part of the Starttech Ventures ecosystem. Access to learning and collaboration across a portfolio of SaaS companies, with resources that support long-term growth.

Ready to grow your career while helping millions of people learn? Join us.