Junior Fraud Monitoring Specialist

2 weeks ago

Athens, Attica, Greece Global Payments Inc. Full time €35,000 - €55,000 per year
Description

NBG Pay

Junior Fraud Monitoring Specialist

About The Role
  • Analysis of merchant processing activity for potential suspicious or fraudulent transactions accepted by them and recommending preventive actions to Team Supervisor / Manager, i.e. daily monitoring of suspicious transactions by:
    • analyzing alerts in systems dedicated to transaction monitoring
    • monitoring of reports received from payment organizations
    • verifying the authenticity of transactions at card issuers (Security Check)
    • communicating decisions on withholding funds to the merchant
    • recording responses from card issuers
    • actioning any mitigation needed
  • Communicating and investigating suspicious or potentially fraudulent transactions by directly contacting merchants, obtaining and reviewing documents to verify transaction authenticity, preparing merchant communications /warnings.
  • Recommendation and action of payment approval or settlement suspension / blockage to merchant, amending agreement terms and conditions, or terminating the agreement on identification of suspicious, non-permitted or fraudulent transactions.
  • Identifying, verifying and escalating suspected cases of money laundering or terrorist financing.
  • Monitoring and investigation of suspicious / higher risk chargebacks
  • Cooperation with representatives of Payment Organizations and other institutions (Banks, Clearing Agents) to ensure the compliance and validity of card transactions
  • Cooperation with Law enforcement agencies
  • Development and participation in team projects, testing activities, continuous team process improvements and procedures.
  • Reporting to Team Manager / Supervisor or internal stakeholders any incidents that create/may create operational, business, financial or compliance risks for the company.
  • Supporting the team in assigned day-to-day operational tasks and reporting
  • Preparing assigned reports.
  • Development and regular update of team procedures and instructions.
  • Assessing relevant changes in the Payment Schemes regulations and initiating necessary process changes
  • Identifying and recommending areas for improvement and optimization.
  • Performing other tasks assigned by superiors.

About You
  • University Degree in business administration, economics, accounting or related quantitative field
  • 0-2 years of relevant professional experience in card payment processing or transaction monitoring / fraud operations preferably within a fintech, payment institution or bank
  • Good command of spoken and written English (B2/C1), in particular industry vocabulary
  • Meticulous and accurate, with strong organisation and communication skills
  • Knowledge of issues related to card payment processing, transaction monitoring, or processing of card complaints
  • Comfortable working in a fast paced environment, with excellent organisation around critical deadlines
  • Ability to use professional knowledge in optimizing business outcomes, system settings and processes
  • Highly numerical and analytical mindset (investigative, creative, logical, problem solving, technical knowledge)
  • Strong computer skills, in particular: MS Excel, MS Access, MS Word, MS Power Point
  • Work involves early mornings and evening shifts on a rotating basis – weekend rotation may be required

For more information regarding the personal data that Global Payments collects during the application process as well as the way such data are processed, please visit the Privacy Notice

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