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French Customer Support Representative- Athens, Greece
2 weeks ago
Are you a French speaker with fluency in English? On behalf of our client, an exclusive travel club, which offers an unforgettable luxury vacation experience, we are seeking a Customer Support Representative. Are you ready to set sail and join our team in Greece? Apply now
Responsibilities:
- Managing of incoming calls, E-mails and chat.
- Identify and access customers' needs to achieve satisfaction.
- Build relations of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the methods/tools.
- Keep records of customer interaction, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Native or near to native French language (C1- C2).
- Very good command of English language (B2).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
Benefits:
- Competitive Remuneration package.
- Indefinite Contract.
- Extra bonus depending on the performance appraisal.
- Private life & health insurance.
