Operations Sales Support

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We are seeking a proactive and detail-oriented Operations Support Associate to join our team. This role is based in the field, with the expectation of visiting approximately two customers/partners per day. The successful candidate will be responsible for supporting key operational tasks, including training on merchant apps, assisting with picking and stocking, improving performance metrics, and reporting issues. This role plays a crucial part in ensuring smooth daily operations and maintaining a high level of accuracy in inventory management and order fulfilment.

This is a fixed-term position, with contract duration of 6 months.
What you'll be doing

• Field Visits: This role includes four days per week in the field, visiting approximately two clients/partners each day to provide on-site support, training, and guidance on operational processes.
• Merchant App Training: Provide training to team members on the use of merchant apps for order processing, inventory management, and operational tasks.
• Assisting with Picking & Stocking: Help with accurately picking items for customer orders and efficiently stocking inventory to ensure availability and minimise out-of-stock items.
• Reduce Offline Time: Proactively monitor and reduce downtime by ensuring the smooth operation of systems and equipment.
• Reduce Missing Items: Work to improve order accuracy by reducing the number of missing items during order fulfilment.
• Improve Substitution Rate: Ensure appropriate substitutions for out-of-stock items to meet customer expectations.
• Improve POFR (Perfect Order Fulfilment Rate): Support efforts to enhance the accuracy and completeness of customer orders, leading to improved overall satisfaction.
• Reporting Venue Issues: Identify and promptly report any operational or logistical issues related to the venue that could impact order fulfilment or inventory management.
• Assortment Health: Monitor and maintain the health of product assortments, ensuring that popular items are adequately stocked and slow-moving items are reviewed for relevance.
• Reporting to Supervisor: Communicate regularly with the supervisor to report on daily performance, challenges, and any operational issues.
• Cycle Count: Assist in conducting regular cycle counts to ensure inventory accuracy, minimise discrepancies, and report findings.

Our humble expectations

• Strong organizational and time management skills.
• Ability to work both independently and in a team setting.
• Basic proficiency in using apps and software for order management and inventory tracking.
• Attention to detail, with a focus on accuracy in picking and stocking.
• Strong communication skills for reporting issues and working with team members.
• Ability to lift, move, and organise stock as needed.
• Willingness to work in a field-based role with regular client visits.

What we offer

• A Fun & Dynamic Work Environment – Work with a supportive, international team;
• Career Growth – Opportunities to learn and develop within Wolt;
• Wolt Perks – Discounts on Wolt orders & modern work equipment;
• Work-Life Balance – Enjoy flexibility in your work routine.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.