Operations Associate

Job Title: Turkish-Speaking Operations Assistant - Real Estate & Golden Visa

Location:
Athens, Greece (On-site)
Employment Type:
Full-time

Company Description
Smart Citizenship is composed of industry veterans from the residency and citizenship by investment space, dedicated to transforming the investment landscape. Specializing in the Greek Golden Visa program, we guide our clients through every step of acquiring residency via real estate investment. We provide transparent data and affordable consulting services to ensure fair and accessible international investments for all. Smart Citizenship empowers investors by offering insider data for quick decision-making and fostering meaningful connections through investments. Our mission is to enhance independence and opportunity for our clients globally.

Role Description
We are seeking a highly organized and proactive Turkish-Speaking Operations Assistant to join our Athens team. This role is the engine of our client services, ensuring a seamless and efficient journey for our investors from property reservation to Golden Visa acquisition. You will be the central point of coordination, managing the critical administrative and operational tasks that underpin every successful real estate transaction and residency application.

Key Responsibilities

• Client & Legal Coordination:
• Coordinate with our legal partners to facilitate the preparation and execution of Power of Attorneys (PoAs) for clients.
• Serve as the primary liaison between clients, our internal teams, and external partners such as legal offices and property developers to ensure clear communication and timely progress.
• Guide clients through the document collection process required for opening Greek bank accounts and submitting their Golden Visa applications, ensuring all paperwork is compliant and complete.
• Real Estate Transaction Management:
• Prepare and manage property reservation agreements, ensuring all details are accurate.
• Conduct final inspections and quality checks of real estate units before the official handover to the client.
• Manage the setup of essential utilities (electricity, water, etc.) for newly delivered properties by applying to and liaising with the relevant municipal authorities and service providers.
• For investment properties, manage and sign tenancy agreements with new tenants on behalf of our clients.
• Financial & Administrative Management:
• Meticulously track all client payments, from initial deposits to final installments.
• Report payment statuses to the accounting department for accurate reconciliation and ensure all associated service fees are settled on time.
• Sales & Portfolio Support:
• In collaboration with our business development team, gather information on new real estate projects and developments.
• Utilize this information to create and maintain a compelling property portfolio, including developing high-quality presentations for the sales team.

Qualifications & Skills

• Eligibility to work in Greece is a mandatory prerequisite. Candidates must hold Greek citizenship or a valid, pre-existing work permit.
• Essential:
  Full professional fluency in
  Turkish, English, and Greek
  (both written and spoken).
• Proven experience in an operational or administrative role, preferably within the
  real estate, legal, or investment migration
  sectors.
• Exceptional organizational skills with a keen eye for detail, particularly in tracking financial transactions and managing complex documentation.
• Strong client-facing communication and interpersonal skills, with a commitment to providing outstanding customer service.
• Proactive and able to manage multiple client files and projects simultaneously under tight deadlines.
• High proficiency in the MS Office Suite (Word, Excel, PowerPoint).
• A high degree of professionalism and discretion when handling sensitive client information.
• Must be based in Athens and able to work full-time from our office.

Preferred Qualifications

• Bachelor's degree in Business Administration, Law, Real Estate, or a related field.
• Direct experience with the Greek Golden Visa process and/or the local real estate market is a significant advantage.
• Having a motorcycle licence and experience is a plus.