Application Support Team Leader

We are #OPAP

We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented. Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently

At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025 A certification that underlines our commitment to providing a workplace that stands out.

So what's the challenge...

As Team Leader of our Application Support Team, you will oversee the smooth operation and ongoing improvement of software systems developed by OPAP's internal Software Development Team. You will be guiding a team that delivers expert technical support, resolves application issues promptly, and collaborates with stakeholders to enhance user satisfaction and system reliability.

Your day to day will include:

• Leading and mentoring the application support team by supervising performance, fostering collaboration, and promoting creative thinking to enhance capabilities and achieve goals
• Managing and prioritizing incidents, service requests, and problem tickets, ensuring timely resolution and adherence to SLAs
• Performing root cause analysis (RCA) and coordinating permanent fixes for recurring application issues
• Overseeing application monitoring and alerting systems, ensuring proactive identification and resolution of issues
• Collaborating with DevOps and infrastructure teams to support CI/CD pipelines, deployments, and environment stability
• Maintaining and enhancing automation scripts and tools for monitoring, reporting, and routine support tasks
• Ensuring application logs, performance metrics, and telemetry data are effectively used for diagnostics and optimization
• Coordinating application upgrades, patches, and configuration changes, ensuring minimal disruption to users
• Managing access controls, security configurations, and compliance requirements for supported applications
• Documenting technical procedures, troubleshooting guides, and known issues to build a robust knowledge base

What you need to succeed:

• BSc in Computer Engineering / Science, Information Systems Management or relevant field. MSc in relevant topic is desirable
• At least 5 years of relevant experience in the development, monitoring and/or support of enterprise SW applications
• At least 2 years of experience in leading a development or application support team
• Experience in industry-standard development frameworks and tools such as Spring, Spring Boot, JPA, Junit, JavaEE/JakartaEE, Docker, Kubernetes, Wildfly, Redis, RabbitMQ.
• Experience in industry-standard relational and non-relational database systems such as MySQL, Postgres, Oracle, MongoDb
• Experience in configuration management tools (puppet/ansible)
• Experience in monitoring tools (Grafana, Kibana) and alerting tools (ElastAlert, Nagios)
• Experience in version control tools like Git, Subversion
• Familiar with Continuous Integration, Continuous Delivery and Agile practices
• Solid understanding of fundamental design principles behind a scalable application
• Familiarity with Linux systems
• Experience in cloud environments such as Azure, AWS will be considered a plus
• Ability to multi-task and rapidly switch context

What's in it for you?

• An award-winning working environment
• State of the art facilities including gym & restaurant
• Hybrid working model
• Competitive salary package and bonus scheme
• Health insurance coverage & Pension Plan
• Monthly food allowance
• Continuous learning with classroom/digital trainings by OpapAcademy
• Internal Career Opportunities
• Well-Being Activities

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you