Telesales Team Leader

1 week ago

Athens, Attica, Greece Volton Full time €25,000 - €35,000 per year

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.

We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today's energy demands while preparing for the challenges of tomorrow.

As Greece's first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.

Recognized for a 2nd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.

We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next. 

Join Us

As part of its development, Volton strengthens its human resources in Athens and is seeking a Telesales Team leader.

We are seeking a skilled Telesales Team leader to join our team and take responsibility for the successful execution of TS projects, ensuring that our objectives are met with precision and efficiency.

Responsibilities

  • Daily on-the-job coaching of the team to improve their sales skills (objection handling, active listening, closing techniques)
  • Implement and oversee phone script structure, adding or modifying segments to maximize conversion
  • Analyze team performance metrics and provide actionable feedback to each team member
  • Manage and track ongoing campaigns' progress, ensuring service level and answer rate targets are met
  • Lead daily team meetings to align goals, provide motivational support, and identify training needs
  • Develop and propose training sessions to address performance gaps
  • Adjust dialer settings and strategies (retry ratios, call flow) to maximize productivity
  • Support collaboration with Quality Control and Training teams to enable a culture of continuous improvement
Requirements
  • Previous experience of at least 3 years in Telesales, preferably within the Telco and Energy sectors
  • Experience in team supervision and delivering training sessions
  • Excellent interpersonal and communication skills
  • Ability to perform under pressure and handle multiple priorities
  • Familiarity with CRM platforms (Salesforce,  etc.)
  • Ability to track, analyze, and report team performance metrics
  • Commitment to delivering high service quality and operational excellence

Personal Skills

  • Collaborative team player with strong interpersonal skills
  • Ability to motivate, inspire, and guide team members toward their goals
  • Result-oriented, adaptable, and solution-focused
  • Initiative, enthusiasm, and a passion for delivering outstanding customer experience
  • Ability to handle stress gracefully and make decisions under pressure
Benefits
  • Indefinite Contract
  • A competitive fixed salary package aligned with your experience and expectations, plus a bonus scheme
  • Private insurance, corporate benefits and perks
  • Continuous training and professional development
  • Excellent professional environment
  • Modern and productive working facilities

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site

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