Online Loyalty Senior Specialist

4 days ago

Athens, Attica, Greece OPAP Full time €30,000 - €60,000 per year

We are #OPAP

We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented. Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently

At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025 A certification that underlines our commitment to providing a workplace that stands out.

So what's the challenge...

Join our team and help bring our Loyalty strategy to life You will be supporting the development and execution of our Loyalty program's tactical plan, playing a key role in turning strategy into action, monitoring performance, and identifying opportunities to enhance customer engagement through data-driven improvements.

Your day to day will include:


• Supporting the design and implementation of the Loyalty program's tactical plan overarching all OPAP games and services


• Monitoring the loyalty landscape and collaborating with product & CRM teams to strengthen knowledge on market trends and customer needs


• Providing business specifications, overseeing feature development, and participating in testing to ensure smooth rollouts and positive user experiences


• Supporting the loyalty program's communication plan, working closely with the Regulatory department on HGC submissions and collaborating with all OPAP teams for its best possible execution


• Managing partnerships with external stakeholders, including cooperation on customer benefits and/or prizes, and contract renewals


• Running all operations related to the loyalty program, such as draws, configuration updates, and reward vouchers stock management


• Monitoring and reporting on the performance of the loyalty KPIs & OPEX to identify areas of concern and strength


• Supporting the achievement of alignment with Sales, Comms and Product owners on "go to market" activities of the loyalty programs

What you need to succeed:


• BSc in Marketing, Business Administration, or another relevant field


• 5+ years of experience in similar role around online loyalty programs


• Proven track of record in designing, developing and managing loyalty programs


• Results driven and self-motivated with passion, energy and a positive attitude


• Strong organizational skills with high attention to detail


• Ability to work effectively under pressure and under strict deadlines


• Team player with strong collaboration skills

What's in it for you?

  • An award-winning working environment
  • State of the art facilities including gym & restaurant
  • Hybrid working model
  • Competitive salary package and bonus scheme
  • Health insurance coverage & Pension Plan
  • Monthly food allowance
  • Continuous learning with classroom/digital trainings by OpapAcademy
  • Internal Career Opportunities
  • Well-Being Activities

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you

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