Cloud Solutions Analyst

Job Title
Cloud Solutions Analyst

Department
Group Enterprise Applications/Group Digital & IT

Overview
Are you passionate about cloud technology and eager to kick-start your career in a dynamic, global environment? TITAN Group is seeking a
Cloud Solutions Analyst
to oversee the administration, optimization, and governance of our cloud-based platforms. In this role, you'll gain hands-on experience with leading SaaS applications, collaborate with IT and business teams, and play a key role in ensuring system performance and security compliance. Reporting to the
Integration & Tools Manager
, this is a great opportunity to develop your cloud expertise and grow within an innovative, multinational company.

Key Responsibilities
Cloud & SaaS Administration

• Manage and maintain existing and new SaaS solutions across the enterprise.
• Oversee user access, roles, and permissions for cloud platforms.
• Ensure system availability, performance, and scalability of SaaS applications.
• Monitor and enforce security policies, compliance, and data protection standards.
• Support SaaS contract management, licensing, and renewals.

Troubleshooting & Issue Resolution

• Provide first and second-level support for SaaS-related issues and escalate complex cases as needed.
• Troubleshoot integration issues between SaaS platforms and on-premises applications.
• Collaborate with vendors and IT teams to resolve performance or access issues.

SaaS Integration & Automation

• Assist in the integration of SaaS solutions with enterprise systems (ERP, CRM, Identity Management).
• Support the development of automation workflows to enhance operational efficiency.
• Work with business units to optimize SaaS applications to meet evolving requirements.

Communication & Stakeholder Collaboration

• Act as the main point of contact for SaaS-related inquiries and training.
• Document system configurations, best practices, and troubleshooting steps.
• Provide end-user training and guidance on cloud applications.
• Work closely with business teams to align SaaS functionalities with organizational needs.

Compliance & Best Practices

• Ensure compliance with data security policies, GDPR, and IT governance frameworks.
• Monitor service-level agreements (SLAs) and system performance metrics.
• Stay up to date with the latest cloud technology trends and best practices.

Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Basic understanding of SaaS platforms, cloud computing, and IT service management.
• Up to 5 years of overall experience, preferably including SaaS administration or Cloud IT operations.
• Familiarity with user provisioning, security policies, and identity management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, documentation, and stakeholder management skills.
• Fluent in English (oral & written).
• Fulfilled Military Obligations (if applicable).

Nice-to-Haves (Preferred but not required)

• Knowledge of Azure, AWS, or Google Cloud SaaS solutions.
• Familiarity with integration tools (API, iPaaS, Identity Federation).
• ITIL Foundation Certification (a plus).
• Experience in a multinational industrial environment.