Cloud Solution Architecture M5

Athens, Attica, Greece

Date posted

Oct 13, 2025

Job number

1893918

Work site

3 days / week in-office

Travel

0-25%

Role type

People Manager

Profession

Customer Success

Discipline

Cloud Solution Architecture

Employment type

Full-Time

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architecture Manager to lead our team of Cloud & AI Solution Architects in Greece, Cyprus and Malta. As part of this role, you will coach the team to focus on customer experience through efficient delivery and ensuring a seamless and connected customer experience. You will drive the team towards anticipating, identifying, escalating, and mitigating blockers enabling customers to make the best use of their Azure investment. You will lead the team for delivering solutions in line with company methodologies to prepare complex customers for operational readiness and achievement of their business goals and targets on Azure. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• Solid experience leading technical projects OR teams OR functions.

Additional or preferred qualifications

• Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting O
• OR equivalent experience.
• Solid experience working in a customer-facing role (e.g., internal and/or external).
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Extensive people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Business Impact

• Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Leads team on orchestrating and collaborating across Microsoft and customer teams through on-strategy delivery to achieve customer objectives and increase customer satisfaction. Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals.
• Leads team on delivering solutions in line with company methodologies, ensuring proven practices and patterns are followed. Coaches team on guiding complex customers towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities.
• Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and consumption for complex customers/scenarios. Coaches team on proactively applying broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
• Coaches team on strategically consulting with, actively listening to and respectfully challenging customers, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Leads teams to capture opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.

Customer Centricity

• Supports and coaches team on proactively identifying and/or translating customer problems into industry solutions aligned with Microsoft product and platform strategy, creating or improving an existing business model, and explaining why and/or how they meet customer outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Leads team on proactively helping the customer accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions.
• Coaches team on building relationships with, and providing direction to C-suite level technical decision makers (TDMs) up to the C-suite level, and building the bridge between TDMs and business decision makers (BDMs). Leads and elevates interactions needed with customers Chief Information Office (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles.
• Leads team on proactively acting as the voice of the customer, sharing ideas, feedback, insights, success stories, and strategic/technical input with Engineering teams, Product Offerings teams and internal communities. Coaches team on identifying and aggregating patterns across customers/territories/industries and leveraging them with relevant industry perspective to develop strategic and actionable insights. Guides team on presenting business cases to program managers to advocate for and influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual's capabilities and aspirations. Invest in the growth of others.

Technical Leadership

• Leads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Coaches team on developing and contributing to modifications of Microsoft's structured frameworks and methodologies. Leads team on providing thought leadership and innovation to customers and internal communities at the worldwide level.
• Coaches and enables team on leading, mentoring, and maybe assembling virtual teams (v-teams) around technologies and customer challenges, sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger v-team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Coaches team on demonstrating deep industry knowledge and driving recognition for Microsoft solutions by leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite). Leads team on contributing to and collaborating on intellectual property (IP) and proactively identifying patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in and leads external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand, sharing learnings across internal teams and leading their team to do the same.
• Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Drives team on role modeling technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influencing team to drive their own technical readiness. Coaches team on acting as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Ensures team members dedicate time to continuous upskilling efforts, monitoring their efforts and providing guidance where appropriate.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.