Advanced Field Service Engineer

Job Description
Support the LSS business to drive the Services business growth and profitability with superb customer satisfaction and safety record. Responsible of the delivery of the support services to customers respecting global standards and processes.

Understand customer needs and resolve issues through technical knowledge, Know customer's site and contacts and uses Honeywell support network to provide excellent service and quality to customer. Focus on Customer growth and development

Identify service business opportunities in the customers' installed base.

Responsibilities

• Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)
• Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)
• System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell's product range including Industrial control & safety systems, 3 rd party DCS Systems or SCADA products to meet customer specifications. performs systems modification and upgrades (of different level of complexity according to job qualification)
• Maintain the customer equipment to the required standard: regularly performs preventive maintenance and promptly intervene on maintenance needs
• System diagnosis: Diagnosis and escalation for rectification of issues in application software.
• Quality of delivery: Deliver promptly against service request, respecting agreed timing
• Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
• Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers
• Participation in progress meetings with customers
• Duty Call availability is a must for the role
• LSS management (General Manager, Service Business Managers, Field Service Managers, Field Operations Leader, Contract Managers)
• Other LSS support functions (Performance Manager. Project Managers, TAC engineers)
• Sales account managers
• Proposal and Estimating
• HSE leader
• TAC engineers
• Customer service/care representatives

Qualifications
Technical Skills & Specific Knowledge Required

• Technical education (high school or degree) – electronic systems/industrial automation
• Experience in maintenance of automation control system for sophisticated industrial environment
• Knowledge of electronic systems (installation / configuration / implementation)
• Understands project life cycle from requirements to delivery
• Understanding of the cost structure of service agreements and make appropriate cost-effective decisions
• Basic knowledge of project management skills: able to use project documentation
• Networking, Cyber, Cisco or Windows certifications would be appreciated

Behavioral Competencies Required

• Use open two-way communication style both internally and externally with Honeywell customers.
• Respect and represents Honeywell high quality services, ethics and values towards our clients
• Strong ability to multi-task and prioritize work
• Identify solutions to meet and go beyond customer needs
• Growth mind-set
• Genuine interest for technology, continuously upgrade/update his technical knowledge
• Accurate and time-conscious

Geographic Scope & Travel Requirements
Geographic scope is for Greece country mainly but out of country travels may be required to meet ad hoc needs

Frequent travel out of office is part of job requirement (customers' visits).

Availability for duty calls is a must.

Key Performance Measures

• Meet customer needs and requirements
• Fulfil expectations as per job responsibilities
• Certification and training (Completion of defined annual training plan)
• Billability and utilization
• Timing to submit time sheets (weekly time card)
• Timing to submit billable paperwork for invoice generation
• Timing to close service requests (100% of assigned contract deliverables completed per schedule = Request Fulfilment SR's completed by promised date; NO SR's open with no activity >30 days & Open Billable)
• Number of sales lead generated
• Quality: No GSM Audit Corrective Actions assigned
• HSE: respect safety measure (HON and customer site), contributes to SOS

About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.