Operational Support Officer

2 weeks ago

Central Athens Attiki, Greece EOS Greece Full time €25,000 - €40,000 per year

Job Advert: Operational Support Officer
We are currently seeking a dedicated Operational Support Officer to join our team. The successful candidate will be responsible for providing operational support and assistance to various departments within our organization.

Responsibilities

  • Prepare the end-to-end legal files for in-house lawyers' legal actions and collaborate with the Inhouse Legal Team on any needs regarding prelegal or enforcement actions.
  • Provide requested legal docs to the external law firms and other external associates (including Bailiffs, sub-servicers, etc.)
  • Handle inbound legal documentation log and distribution to respective lawyer/law firm.
  • Prepare settlement letters, debt certificates, pay-off certificates, and any other need for operational documentation issuance.
  • Prepare loan account statements for legal action or other use.
  • Handle debtors' loan accounts i.e charge expenses
  • Perform data enrichment in the system (including research of information from documentation in digital/physical files or new documentation received)
  • Collaborate with the Inhouse Legal Team and other involved internal departments to handle Complaints as per Regulator (BoG) mandatory processes.
  • Handle Customer Care inbound calls to offer guidelines to debtors (i.e how to submit a request or a complaint, how to use MyEOS debtors' profile platform)
  • Handle debtor requests (i.e debtors requesting a copy of the contract, Hello Letter resent, etc)
  • Handle the booking of in-person appointments between debtors and Servicing Operations (i.e for negotiations/settlements)
  • Collaborate with the Strategic Projects team in Legal Operations Dpt regarding needs of Government platforms (i.e OCW)
  • Collaborate with inhouse BI and BA regarding potential system needs (i.e bulk uploading or exporting of documentation and/or data files)
  • Collaborate with the in-house Servicing Operations department on any need that will facilitate recoveries and target achievement.

Requirements

  • Strong understanding of enforcement actions flow and line and of legal documentation.
  • Strong understanding of NPL industry and recoveries handling
  • Experience in financial institutions and Servicers Collections & Recoveries operations and systems
  • Experience in financial institutions & Servicers operations regarding regulations by Bank of Greece

Benefits

  • Private Life & Health Insurance.
  • Participation in Bonus Scheme.
  • Opportunities for professional growth and development.

If you are a proactive and detail-oriented individual looking to further your career in operations support, we encourage you to apply for this exciting opportunity.

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