HR Service Delivery Supervisor TA

Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of €5,492 million and €1,014 million, respectively, and employs more than 6,583 direct and indirect employees in Greece and abroad. At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for an HR Service Delivery Supervisor TA and L&D to join our People Services team.

In this role, you will be responsible for the successful implementation and operational delivery of HR programs in collaboration with the Centers of Excellence (CoEs) of Talent Acquisition and Learning & Development. You will oversee service execution, ensure alignment with HR policies, and manage the resolution of employee queries through ticketing systems. The ideal candidate will be proactive in identifying areas for process improvement and ensuring a consistent and high-quality employee experience.

Your Role Will Encompass

• Oversee execution of TA and L&D CoE programs and recurring HR activities, including onboarding, performance management cycles, and leadership development initiatives
• Supervise daily HR operations to ensure data accuracy, compliance with policies, and timely delivery of services across assigned HR areas
• Act as Tier 2 support for escalated employee queries, manage ticketing systems to meet SLAs, and maintain high service standards
• Serve as the link between People Services and TA and L&D CoEs, relaying insights, identifying trends, and recommending improvements to HR processes
• Provide training and support on HR systems, maintain updated SOPs and knowledge resources, and lead your team through performance monitoring and continuous improvement
• Talent Acquisition Support: Oversee candidate data collection, scheduling, and contract issuance; collaborates with TA Coordinators to ensure a smooth and competitive onboarding experience
• Candidate & Manager Experience: Partners with TA and the broader team to enhance candidate and people manager experience through quality processes and continuous improvement
• Learning Administration: Ensures accurate tracking and reporting of learning activities while maintaining data integrity across systems
• Training Coordination: Ensures optimum learning delivery through his team by organizing face-to-face trainings, tracking attendance, collecting feedback, and managing related logistics and communications
  Vendor & Budget Management: Coordinates with vendors, handles training budgets, processes invoices, and collaborates with L&D CoE and My Learning Admin team to enhance learner experience

What You Bring To The Role

• Strong experience in HR service delivery, ideally within a shared services or CoE-driven HR model
• In-depth understanding of HR processes and lifecycle events, with particular knowledge of CoE programs
• Proven ability to manage employee queries, resolve escalations, and uphold service quality standards
• Proficiency in using HR systems, ticketing platforms, and tools for data entry, issue tracking, and reporting
• Analytical mindset with the ability to identify process gaps and drive improvement initiatives
• Excellent interpersonal and communication skills, capable of explaining policies clearly and diplomatically
• Strong organizational and multitasking abilities to manage competing priorities and deliver timely results
  Experience leading and mentoring teams, supporting development and performance goals

Share the same Value Based Behaviors:

• People & Personal growth
• Results orientation & Safety excellence
• Collaboration & Trust
• Empathy & Effective communication
  Flexibility & Adaptability

We welcome applications from candidates across the globe. Further details regarding work location and other specifics will be discussed during the hiring process.