Bilingual French and English Customer Advisor

7 days ago

Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year
At the we are looking for French speakers to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad?

Your Role as a Customer Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.
Requirements
  • High School Diploma or Higher
  • Native/Fluent French; C2
  • Good level of English, C1;
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

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