Field Service Technician

3 days ago

Athens, Attica, Greece Hemmersbach Full time

Role:

Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner.

Responsibilities:

  • Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.
  • This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.
  • Performing equipment installations, upgrades, and repairs for clients' desktops, laptops, RPOS. and printers.
  • Willingness to learn and become part of a role that will include Data Centers, servers, and other IT equipment.
  • Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
  • This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
  • Provide day to day support at the customer locations within a geographical region(s).
  • Support customers in technical problems they have with their technical equipment.

Requirements:

  • Previous experience of replacing hardware components (Motherboards, Hard drives, etc.).
  • Technical certifications such as A+ or Network+ are preferred.
  • Willingness to be in a On Call rotation with other team members, including working after hours and weekends.
  • Problem solving.
  • Customer focus.
  • Driving license.
  • English skills.

Benefits:

  • Buddy program
  • Cafeteria
  • Health/ Medical insurance
  • Internal career development program
  • Onboarding program
  • Private use of company car
  • Unlimited employment contract

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

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