Mass Segment Officer

We are looking for a Mass Segment Officer to join our dynamic team.

Job details

Job type: Full-time

Location: Athens, Attica Greece

Apply via email to:

About the job

As a Mass Segment Officer, reporting to the Branch Manager, you will manage and coordinate all activities related to servicing individual customers of the Branch, including the sale of deposit, investment, lending, and bancassurance products. You will support branch staff, delivering these services, ensuring smooth execution and compliance to the Bank's policies and procedures.

You will actively promote the branch's commercial objectives by building and maintaining strong client relationships and informing them about new banking products and services. As the first point of contact, you will play a key role in ensuring an exceptional customer service experience.

The role requires you to have a customer-focused profile and demonstrate strong commitment to the achievement of the team's and the Organization's goals.

Responsibilities:

• Greet customers upon entering the branch, identify their needs and manage service flow to the appropriate Relationship Manager
• Assist customers with digital banking transactions, handle routine requests and escalate to Relationship Managers when needed
• Actively develop the customer base and promote retail banking products and services
• Monitor the market and competition and liaise with relevant departments on product and service development.
• Maintain relationships with local stakeholders
• Execute daily operations (clearing, returned check, manage safe deposit boxes and overdue loans)
• Support the Cashier in reconciling the cash register and ATM and perform financial transactions
• Manage branch organizational and operational matters, ensuring proper documentation and customer approval, before submission to Central Services; promote effective implementation and improvement of branch procedures
• Participate in the formulation and oversight of the branch's internal commercial and operational objectives plan
• Contribute to branch budgeting process
• Input credit applications, collect necessary documentation and forward to the related credit department
• Perform any additional duties assigned by management.

Qualifications:

• Bachelor's degree, preferably in Accounting, Finance, Economics, Business Administration or a related field
• Master's degree in a relevant filed will be considered an asset
• Minimum of 3 years' relevant experience
• Professional certification under the joint decision of the Executive Committee of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (either of types: a1,a2, b1, b, c, d) and/or professional accreditation in private insurance intermediation (types A, D) will be considered an asset
• Solid knowledge of financial products and services, particularly loans and credit, and awareness of market competition
• Strong sales skills and solid understanding of customer behavior and relationship management
• Customer-focused with excellent communication and interpersonal skills
• Very good command of English.

About Attica Bank

Attica Bank S.A was established in 1925. It is a dynamic financial services company that offers the full range of banking products and services, including investment and bancassurance products, serving all major market segments like individuals, small & medium enterprises and large companies.

We recognize that our people are our strength, and the diverse talents they bring to our workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion.

More information about the Bank is available on our website

We respect your personal data

Attica Bank, taking into account that the personal data of candidate employees is of great importance, informs you in accordance with Regulation (EU) 2016/679 and the relevant provisions of the applicable Greek legislation for the protection of personal data, in its capacity as controller of the type of personal data it collects, the reason they are collected and processed and how long they are retained here