HR Systems and Process Lead

Lloyd's Register
Location: Athens (hybrid / fully remote, multiple locations possible)
What We're Looking For
The HR Systems and Process Lead ensures that the global HR systems landscape is continuously improved and developed to provide the best possible colleague experience. The role is accountable for prioritising system and process improvements which drive efficiency and support the HR teams to deliver great customer service. The role is the key interface between the HR and IS teams and manages the system and process aspects of business change projects such as restructuring and acquisitions. The role also deals with complex day to day system issues and escalations.

What We Offer You
The opportunity to work for an organization that has a strong sense of purpose with a mission to engineer a safer and sustainable world.

You will be part of a mission-driven team working at the forefront of maritime decarbonisation. Your work will directly contribute to addressing some of the most critical market failures blocking the adoption of sustainable fuels, helping catalyse a safer, cleaner, and more inclusive global energy transition.

The Role

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programs.
• Provide advice, challenge and guidance to identify opportunities, priorities and potential risks, based on a sound understanding of LR. Support HR 'Owners' of other SF modules (e.g. recruitment, talent etc.) from a technical perspective, to ensure their requirements, issues etc. are understood, prioritised and delivered.
• Proactively identify and resolve repeated problems or blockers to excellent customer service. Work with managers effecting change by influencing (and challenging as necessary) the rationale, vision and required action and explaining the people impacts of change.
• Build strong working relationships with the HR teams to identify opportunities for process improvements, feed in ideas and observations, using supporting data where applicable to influence HR policy, process and decisions. Help to prioritise activity and track progress.
• Support global business and technology change projects to ensure a great customer service offering to colleagues and managers.
• Continuously engage with the HR community ensuring they are informed about any process and systems changes and provide training where required.
• Continuously improve and update standard operating procedures to ensure that the HR teams have access to excellent processes and procedures.

What You Bring

• CIPD qualified, minimum graduate level.
• Excellent stakeholder management skills, able to develop strong working relationships, coach and influence others.
• Awareness of areas of HR specialism (such as L&D or reward), able to stay up-to-date with good HR practice and thought leadership in the HR Systems space.
• Knowledge of and experience in working with SuccessFactors.
• Experienced with HR systems and methods for collecting and analysing HR data, both financial and non-financial. Can identify and measure customer needs for HR services and articulate how HR technology can support delivery.
• Practised in delivering service excellence and dealing with a range of complex customer requirements. Able to handle and resolve escalated customer complaints
• Understands a range of change models and how change impacts individuals and teams, able to utilise best practice and principles to engage managers and employees in change.
• Ability to understand and assess complex and sometimes unfamiliar situations, visualise solutions and see these through to resolution.

Customer Focus - Takes responsibility for delivering customer needs

• Listens and asks questions to gain an understanding of customer needs and expectations
• Ensures that colleagues are aware of customer needs and understand how their role impacts the customer
• Anticipates customer needs, actively seeking feedback to improve satisfaction
• Takes responsibility for resolving problems within the scope of his/her experience
• Balances customer needs with safety, operational and commercial constraints

Team Work - Actively Includes, Engages And Supports Others

• Values the input and expertise of colleagues, encouraging them to express their views and ideas
• Trusts and supports colleagues, seeking common ground to strengthen working relationships
• Assumes positive intent, resolving differences with others to achieve 'win-win' outcomes for colleagues and customers
• Willingly shares knowledge and expertise with others
• Adapts personal behavioural style to work more effectively with colleagues and customers

Communicating & Influencing - Tailors and structures communication to specific audiences to engage and inspire

• Communicates clear objectives, expectations and purpose for the team, supporting them in taking ownership
• Presents ideas logically, concisely and persuasively, adapting content and style for the audience, using relevant and accurate data
• Communicates in a manner consistent with LR values and stays professional when challenged
• Encourages positive, open and 2-way discussion, demonstrating empathy, rapport and fairness
• Is approachable, fully involves others in decisions and ideas when appropriate, gaining commitment and trust

Professional Expertise - Ensures professional competence and shares knowledge with others

• Is enthusiastic about sharing knowledge and experience with others
• Pursues appropriate learning, development and feedback opportunities to enhance own performance
• Keeps up to date with specific technical/professional/functional skills and knowledge
• Maintains awareness of latest legislation, regulation and standards and updates relevant qualifications/CPD requirements
• Regularly reviews and updates their own PDP, supporting and encouraging others in their personal/career development

Setting Direction - Considers the wider picture and brings this understanding to bear on decisions / actions

• Translates wider LR strategy into clear goals, priorities and expectations for the task/project/team
• Takes time to consider the broad implications and context of specific issues and actions
• Considers wider organisational priorities when making decisions and setting own priorities
• Able to navigate through a range of issues to define a clear way forward
• Questions the conventional, thinks laterally, considers 'what if scenarios'

Commercial Acumen - Takes a commercial view when making decisions and taking action

• Demonstrates an understanding of how key decisions and strategies affect the top and bottom line
• Considers cost implications and benefits of actions and decisions with awareness of budget
• Balances time, cost and quality variables without compromising on health and safety
• Uses resources effectively and identifies appropriate alternatives /efficiencies
• Initiates improvements to cut costs, improve efficiencies or seize opportunities

Problem-Solving – Assesses problems and develops pragmatic solutions

• Uses effective sources/questions get to the nature of a problem, spotting gaps/flaws in data, information or arguments
• Considers issues from different perspectives, assessing the impact of any solution, thinking beyond own business function
• Encourages others to share, build on, and consider new ideas and ways of solving problems
• Makes well-timed decisions even when some information is unavailable
• Communicates tough business decisions, without blaming others

Delivering Results - Plans and prioritises workload to ensure goals/targets are achieved

• Is well-organised, using structured plans, prioritising and managing time effectively to meet deadlines and targets
• Balances a range of conflicting priorities and tasks to determine the best way forward
• Holds regular team reviews to track goals, giving clear feedback to drive performance and address issues
• Identifies barriers to achievement and actively seeks to minimise them
• Demonstrates a high level of drive, enthusiasm and a positive attitude to work, remaining calm under pressure