Technical Publications Writer

Job Description
As a member of Nokia's IP Networks customer documentation team, you will develop accurate, user-focused, topic-based information in a fast-paced environment to support a variety of customer-facing information deliverables. The customer documentation team is always innovating, so adaptability and dynamic learning are key qualities for success.

How You Will Contribute And What You Will Learn
Are you a highly motivated technical writer who is passionate about problem solving? As part of our team, you will:

• With limited guidance, develop accurate, topic-based, user-focused technical documentation for the installation, operation, maintenance, and management of Nokia's NI solutions. This includes creating content and graphics using authoring tools, graphics tools, Content Management Systems (CMS), and server-based production systems.
• Understand business and customer needs and follow a defined information development process to meet those needs; assist in designing information products that conform to Nokia documentation and quality assurance standards.
• In close collaboration with R&D, Product line management, and other functional areas, gather required source information through research and analysis of source materials; work with product prototypes and GUIs; test and validate components; and interview subject matter experts
• Modify information products in response to customer feedback and internal requests, and incorporate updates, new features, structural changes, and editorial comments
• Assist with and follow documentation project plans and actively report contingencies in a timely manner.

Key Skills And Experience
You have:

• A university-level bachelor's degree in Technical Communication, English, Journalism, or related technical field, and at least 4 years of technical writing experience
• Excellent written and verbal English language skills
• Quality-focused technical writing and research skills to gather, share, and develop user-focused information as part of a global, diverse, and cross-cultural team
• Strong organizational skills and commitment to manage competing priorities, and work effectively on your own and as part of a team
• Superior learning skills and aptitude to adapt and thrive in an innovative setting
• Drive to contribute with creative, nonstandard approaches to resolving issues in a dynamic environment, under high market pressure

It would be nice if you also had:

• Knowledge of XML authoring tools (such as oXygen) and content management systems (such as Git)
• Basic telecommunications or data networking knowledge and ability to quickly acquire domain knowledge through training
• Knowledge of the command line interface (CLI)
• Experience with Confluence, JIRA, and SharePoint
• Desire to work with new hardware and software

Benefits:

• We provide a comprehensive private life and medical insurance plan to safeguard your well-being and that of your family.
• As part of our commitment to your health, we offer an annual medical check-up program.
• We offer a pension plan to help you plan for your future and ensure financial security after retirement.
• Enjoy the convenience of a ticket restaurant e-card, which can be used at various restaurants and eateries according to our policy (currently at €120 monthly)
• You will be provided with a company mobile device and subscription to stay connected and efficient in your work.
• We offer company bus transportation to facilitate your daily commute to and from work.
• Benefit from flexible working hours and the option to work in a hybrid or remote mode, providing a better work-life balance.
• Receive a one-time payment of €350 as cash support for hybrid or remote mode arrangements.
• Take advantage of our Personal Support Service, which provides confidential and professional support and guidance on a range of emotional, practical, and work-life topics.
• Participate in Nokia's voluntary employee share purchase plan, allowing you to share in the company's success.
• Our Employee Recognition program, "Everyday Excellence," acknowledges and rewards outstanding contributions. You can redeem awards through our online store.
• Earn a generous referral bonus of €2.000, one of the highest in the market, for referring qualified candidates to join our team.
• Enjoy 90 calendar days of paid leave for the arrival of a new child.
• Engage in social clubs and cultural activities organized by the company to foster a sense of community and well-being.
• E-Learning Platforms: Access renowned e-learning platforms such as NokiaEDU, Harvard ManageMentor, and LinkedIn Learning for technical training and personal development.
• We provide ample opportunities for career growth and development, including training programs and mentorship initiatives.

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team
The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.