Spanish Speaking Customer Support for Banking

1 week ago

Athens, Attica, Greece Mercier Consultancy Full time €25,000 - €40,000 per year

Mercier Consultancy is thrilled to announce an opportunity for a Spanish Speaking Customer Support Representative in our Banking Department In this vital role, you will be the first point of contact for our Spanish-speaking clients, providing essential support and guidance on various banking services. Your ability to communicate fluently in Spanish will be instrumental in ensuring our clients receive high-quality, personalized assistance.

This position is ideal for individuals who are passionate about finance and dedicated to delivering exceptional customer service. If you thrive in a fast-paced environment and possess strong problem-solving skills, we would love to hear from you

Responsibilities

  • Respond to customer inquiries in Spanish via phone, email, and chat
  • Assist clients with questions relating to banking services, transactions, and account management
  • Document customer interactions accurately in our customer relationship management system
  • Collaborate with internal teams to resolve complex client issues and complaints
  • Provide clients with advice on banking products and services
  • Collect and relay feedback from clients to enhance our service offerings
  • Engage in continuous training to broaden your knowledge of our financial services

Requirements

  • Fluency in Spanish and English, both written and verbal
  • Previous experience in customer support, ideally in the banking or financial services sector
  • Outstanding communication and interpersonal skills
  • Strong problem-solving skills and attention to detail
  • A customer-focused mindset with a commitment to excellence
  • Able to manage multiple inquiries efficiently in a busy environment
  • Familiarity with customer support software and banking applications

Benefits

  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • 2 extra bonus pais at the 3rd and 6th month for candidates starting in June, July or August 2025
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More..

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