Spanish Speaking Customer Support for Banking
1 week ago
Mercier Consultancy is thrilled to announce an opportunity for a Spanish Speaking Customer Support Representative in our Banking Department In this vital role, you will be the first point of contact for our Spanish-speaking clients, providing essential support and guidance on various banking services. Your ability to communicate fluently in Spanish will be instrumental in ensuring our clients receive high-quality, personalized assistance.
This position is ideal for individuals who are passionate about finance and dedicated to delivering exceptional customer service. If you thrive in a fast-paced environment and possess strong problem-solving skills, we would love to hear from you
Responsibilities
- Respond to customer inquiries in Spanish via phone, email, and chat
- Assist clients with questions relating to banking services, transactions, and account management
- Document customer interactions accurately in our customer relationship management system
- Collaborate with internal teams to resolve complex client issues and complaints
- Provide clients with advice on banking products and services
- Collect and relay feedback from clients to enhance our service offerings
- Engage in continuous training to broaden your knowledge of our financial services
Requirements
- Fluency in Spanish and English, both written and verbal
- Previous experience in customer support, ideally in the banking or financial services sector
- Outstanding communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- A customer-focused mindset with a commitment to excellence
- Able to manage multiple inquiries efficiently in a busy environment
- Familiarity with customer support software and banking applications
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- 2 extra bonus pais at the 3rd and 6th month for candidates starting in June, July or August 2025
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More..
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