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Spanish-speaking Customer Expert for Norton Motorcycles
2 weeks ago
- Job Languages Spanish
In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.
What you will do
- Deliver exceptional customer service, following Norton's standards and processes.
- Provide accurate information to prospects and guide them throughout their journey.
- Perform Level 1 troubleshooting for connected services.
- Call, collect and analyze customer feedback through structured workflows.
- Coordinate with Norton's dealer network to ensure timely updates and resolutions.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction, whether written or verbal.
- Manage high-value customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Native-level proficiency in Spanish.
- Excellent English communication skills.
- Previous experience in customer service, ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy and basic knowledge of MS Excel.
- Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.
- Bachelor's degree preferred.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
- Competitive monthly salary (14 salaries per year)
- Refer-A-Friend: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
- The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity
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