DANISH SPEAKING|Euro 1.500 per MONTH-Search Engine Customer Support Supervisors

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment Full time


If you are a digital nomad, with solid Customer Service experience, passionate about the web and new technologies, this is your chance to live and work in Athens, Greece and become a digital expert

We are looking for Supervisors and Quality Analysts (QAs) with Danish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Take advantage of your Danish skills and become a digital expert on a wide palette of Google tools, after our intense product training

What you will do as a Supervisor
  • Assist and coach your team by offering guidance and solutions
  • Monitor cases according to sampling plan and re-monitor all evaluations
  • Gather feedback from your team in regard to issues that need to be escalated
  • Meet with your team on a regular basis to evaluate results and discuss objectives
  • Meet with management on a daily basis to plan, strategize, and review performance
  • Participate in calibration sessions as well as in DMAIC meetings
  • Attend recurrent trainings on a regular basis
  • Motivate and influence the team through leading by example, developing confidence with each team member
What you will do as a Quality Analyst
  • Analyze data according to defined business rules and procedures and provide root cause analysis
  • Provide reports and analysis to assist others to track progress and optimize their focus on the areas of their interest and new trends
  • Highlight weaknesses based on data analysis for improvement purposes
  • Prepare monitoring plan on a weekly/monthly basis
  • Organize calibration sessions, gather, analyze and communicate the results
  • Work with management to prioritize business needs and deliver feedback related to team performance
  • Provide analysis needed and participate in Problem Solving Process-DMAIC sessions
What you will bring
  • At least 12 months of customer service experience
  • Superior Danish language skills and customer service mindset
  • Good communication skills in English
  • Ability to use the desktop computer system, Internet applications, and MS Office
  • Familiarity with Google products (Google Maps, Google Cloud ecosystem docs, sheet, slides etc.)
  • Familiarity with Chrome OS & Android Operating systems
  • Numerical and Analytical Skills would be an asset
What we offer
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • Fully paid training by certified instructors

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