Japanese-Speaking Customer Experts for Cloud Platform
2 days ago
Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform
As a member of our Japanese Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.
Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.
TP in Greece connects customers with the world's top brands formore than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent the leading global businesses.
A new career journey in an awarded working environment begins at the click of the "Apply for this job" button. Just push it
What you will be doing:
- Provide 24/7 help-desk support via phone and email in Japanese
- Follow company and client procedures and guidelines
- Be positive and proactive and have a desire for applying continuous improvement processes
- Exchange ideas and solutions with your colleagues
- Excellent writing & verbal communication skills in Japanese
- Great communication skills in English
- Good technical troubleshooting & problem-solving skills
- Technical background & familiarity with technology trends
- Experience in customer service will be appreciated
- Positive attitude & team spirit
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring a Friend and get up to €3.500 depending on the language
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Find out more
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