IT Systems and Salesforce Specialist

IT Systems and Salesforce Specialist

Team:
 Greenpeace Greece (GP GR)

Reports to:
 Head of Strategic Integration

Type of contract:
 Indefinite contract

Location:
 Athens, Greece ( hybrid )

About the role

Greenpeace Greece is seeking a skilled IT Systems and Salesforce Specialist to support, maintain, and optimize its digital infrastructure with a strong focus on Salesforce CRM and data management. The successful candidate will be responsible for Salesforce administration and development, database management, integration of payment gateways, data analysis and reporting, vendor management, and providing technical solutions to enhance operational efficiency.Our ideal candidate is a problem-solver with a hands-on approach, able to manage complex workflows, troubleshoot issues quickly, and propose innovative improvements. If you enjoy working in a collaborative, mission-driven environment and want to apply your IT expertise to create positive social and environmental impact, we would love to hear from you.

Key Duties & Responsibilities

• Manage and optimize 
  Salesforce CRM
  , including flows, automation, reporting, dashboards, and integrations.
• Maintain and enhance 
  databases
   (MySQL / PHP), ensuring data accuracy, security, and performance.
• Support and integrate 
  payment gateways
  , ensuring smooth, secure donor transactions.
• Perform regular 
  data entry, cleaning, migration, and reporting
   across systems.
• Provide 
  technical support
   to staff, troubleshooting system and software issues.
• Collaborate with Fundraising, Engagement, and Finance teams to design IT solutions that meet campaign and operational needs.
• Prepare valuable insights data combined from various sources for reporting and analysis.
• Manage vendor relations
   for IT systems and tools (e.g., dialer for the telefundraising team), ensuring service quality and contract compliance.
• Work closely with Greenpeace International IT and the local IT admin to 
  implement security policies
  , system upgrades, and compliance requirements.
• Create and manage user accounts
   for new colleagues, ensuring appropriate access rights and permissions.
• Contribute to process improvement by identifying inefficiencies and developing automated or scalable solutions.
• Ensure compliance with 
  data protection (GDPR)
   and Greenpeace's data security standards.
• Liaise with Greenpeace International IT teams on cross-office system integrations and best practices.
• Perform miscellaneous job-related technical duties as required.

Requirements

Qualifications and Experience:

• Proven hands-on experience (2–4 years) as an IT Specialist, System Administrator, or Salesforce Administrator/Developer.
• Strong knowledge of 
  Salesforce CRM
  , including building 
  flows
  , reports, and dashboards.
• Familiarity with 
  PHP programming
   (Laravel or similar framework is a plus).
• Good understanding of 
  database management systems
   (MySQL or equivalent).
• Experience with 
  payment gateway integrations
   and secure transaction processes.
• Strong problem-solving skills and a proactive mindset.
• Experience with 
  vendor management
   of IT systems/tools (ideally including call center dialers).
• Knowledge of 
  IT security standards and policy implementation
   in collaboration with central IT.
• Experience in 
  user account lifecycle management
   (creation, access rights, deactivation).
• Ability to translate technical solutions into user-friendly processes for non-technical colleagues.
• Experience with 
  data analysis and reporting tools
  .
• Excellent communication skills in Greek and English (written and verbal).
• Team-oriented, collaborative, but able to work independently when needed.
• Commitment to Greenpeace's values, including environmental and social justice.

Soft Skills & Competencies

• Problem solving and analytical thinking
  : ability to identify issues, propose practical solutions, and improve processes.
• Solution-oriented mindset
  : focus on finding effective solutions rather than focusing on problems, maintaining a proactive and positive approach.
• Communication and collaboration
  : capacity to explain technical concepts clearly to non technical colleagues and work effectively across teams.
• Adaptability and flexibility
  : readiness to respond to changing priorities, new tools, or unexpected challenges.
• Attention to detail
  : accuracy in managing data, ensuring system security, and maintaining reliable processes.
• Time management and prioritization
  : ability to balance multiple tasks and deadlines effectively.
• Team spirit and service orientation
  : willingness to support colleagues and contribute to collective success.
• Continuous learning
  : motivation to stay updated on emerging technologies, CRM tools, and data practices.
• Ethical responsibility
  : sensitivity to privacy, data protection, and Greenpeace's mission values.

Nice to have:

• Previous NGO or mission-driven organization experience.
• Knowledge of APIs and system integrations.
• Familiarity with Linux server administration.
• Degree in Computer Science, Information Systems, or related field

Application Details

You will be part of a dynamic Global Campaigning Organization, acquiring new skills while contributing to positive change. Greenpeace Greece offers a collaborative workplace that values innovation, respect, and teamwork.

The closing date for applications is 
03/09/
 through the relevant form. Applications may be reviewed on a rolling basis. Please note that only shortlisted candidates will be contacted. Salary is according to Greenpeace Greece's salary grid. All applications will be treated as strictly confidential.

Equal Opportunity Employer

Greenpeace Greece is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognize and value the benefits and strengths that diversity brings to our employees and the whole organization and we thrive in an environment that encourages respect and trust.
We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, color, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation, veteran status, or any other legally protected characteristic and
would like to invite you especially to apply