Back office-Operations Officer

2 weeks ago

Kallithea, Attica, Greece ManpowerGroup Greece Full time €25,000 - €40,000 per year

Do you have previous experience in Back office?

Are you interested in working for a digital real estate platform?

ManpowerGroup Greece, on behalf of our client, an innovative digital real estate platform, is looking for a Back office-Operations Officer.

Location: Athens

Working Model: hybrid

You will be reporting to: Head of Operations

What you will do:

As a Back office-Operations Officer you will play a crucial role in assisting the platform's Relationship Managers with the implementation of customer service requests, acting as a coordinator between Relationship Managers and the network of expert collaborators assigned to perform tasks, ensuring the efficient and timely delivery of services.

More specifically:

  • Coordinate the assignment of activities based on platform policies and guidelines, ensuring alignment with customer needs and priorities.
  • Monitor SLAs for each activity and escalate any deviations or delays to relevant stakeholders for timely resolution.
  • Review the final product of each activity before sharing it with Relationship Managers and customers, ensuring accuracy and quality standards are met.
  • Follow up on planning, progress, and results, providing regular updates to Relationship Managers and customers as needed.
  • Represent customers when required, ensuring their interests are protected and negotiating on their behalf if necessary.
  • Take responsibility for property preparation before publication onto the platform, ensuring accurate and attractive listings that meet customer expectations.
  • Maintain accurate records of all activities in the CRM system.

Requirements

  • Bachelor's degree in business administration, Finance, or related field.
  • Experience in back-office support or administrative roles, preferably in real estate or financial services.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy in data entry and document preparation.
  • Knowledge of e-auction processes and property management is a plus.
  • Proficiency in Microsoft Office Suite.

Benefits

  • Competitive salary and benefits package.
  • Comprehensive training and development opportunities.
  • Collaborative work environment.
  • Access to advanced technology and tools.
  • Medical insurance.
  • Ticket allowance.

Recruitment Process:

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

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