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Product Experience Manager

2 weeks ago

Athens, Attica, Greece Stoiximan Full time €60,000 - €80,000 per year

Let's talk about the role

The Product Experience Manager collaborates with cross-functional teams, leveraging agile methodologies and best practices to drive product-related initiatives aligned with the company's vision and business goals. This role focuses on continuous improvement, aiming to enhance the overall product experience, increase user satisfaction and engagement, improve retention, and strengthen our competitive advantage.

As a Product Experience Manager, you will be responsible for:

Product Experience Optimization

  • Define and evolve the product experience roadmap in alignment with business goals, user needs, and market trends;
  • Ensure a consistent and user-centric experience across all touchpoints;
  • Manage the backlog, key priorities, and plan for the future.

Cross-Functional Collaboration

  • Work closely with Product, CRM, Marketing, CX, and Customer Support teams to deliver seamless experiences;
  • Act as the voice of the user within cross-functional teams.

User Insights & Feedback Loops

  • Gather and analyze user feedback (quantitative & qualitative) to identify pain points and improvement opportunities;
  • Translate insights into actionable plans that improve satisfaction and engagement.

Continuous Improvement & Innovation

  • Champion a culture of experimentation, continuous learning, and agile iteration;
  • Identify and implement best practices to enhance product usability and functionality.

Performance Tracking & Optimization

  • Leverage key metrics to measure experience success (e.g., NPS, CSAT, retention, engagement);
  • Monitor KPIs and adjust initiatives to improve outcomes continuously.

Stakeholder Communication

  • Keep internal stakeholders informed about product experience initiatives, priorities, and outcomes;
  • Create clear documentation and presentations to communicate vision, progress, and impact.

Market Awareness & Benchmarking

  • Stay updated on industry trends, competitor offerings, and emerging technologies;
  • Benchmark experiences against market leaders to identify gaps and opportunities.

Change Management & Enablement

  • Support the rollout of new features, updates, or changes by ensuring internal teams are aligned and enabled;
  • Drive adoption of new experiences through internal education and user communication.

What you'll bring:

  • 5 years of working as a product owner or in a related field in a technological environment or with software products;
  • Solid agile and project management experience;
  • Proven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them;
  • Ability to communicate clearly and concisely across technology and business teams;
  • Experience working with design teams, understanding UX fundamentals, and skills in wireframing are valued;
  • A good understanding of technology, programming languages, and software architecture is considered a plus.

Stoiximan Perks

Hybrid way of working;
Competitive pay and bonus scheme;
Private health insurance for you and your family;
Monthly meal allowance;
Developmental 360° feedback framework;
Unlimited access to Udemy & continuous training;
A buddy will support you with your onboarding.