Ops Lead

About Us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
• Over 2.5 million happy travellers every year

If you want to dive deeper into the awesomeness of Welcome's culture, click on to check our TikTok account.
The Team
We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As an Ops Lead - Pricing & Cost Base, you will be building and maintaining the analytical backbone of our marketplace pricing. In this role, you'll model
driver/supply costs
, benchmark competition, and run scenario analyses that directly inform how we price rides across our global network. You'll work closely with
Destination Operations teams
, who gather on-the-ground signals (fuel costs, tolls, local regulations, competitor moves), and transform these into structured cost models and pricing recommendations. This is a high-impact role at the intersection of
data, operations, and strategy
— directly shaping both our competitiveness and profitability.

Responsibilities

• Own the driver cost / supply cost model: collect and validate inputs (fuel, tolls, parking, insurance, local cost of living) and update assumptions regularly
• Build structured cost packs for each destination and SKU, serving as the foundation for pricing and supply planning
• Partner with Destination Success teams to funnel local insights (competition, driver signals, market quirks) into the models
• Run sensitivity analyses on key cost drivers (e.g., fuel price changes, new taxes, regulatory fees) to flag risks early
• Benchmark competitor pricing systematically across top SKUs and destinations, and recommend adjustments
• Develop pricing configuration rules (per km, per route, time-of-day, car type) and track their performance
• Partner with BI to build automated dashboards that monitor supply cost awareness, cost efficiency, and margin impact
• Collaborate with Finance to align pricing decisions with margin and long-term unit economics goals
• Provide ad-hoc analysis for special initiatives (new service tiers, incentive structures, product launches)

Requirements

• 4-6 years of experience in pricing, revenue management, business analytics, or marketplace operations
• Strong quantitative skills: Excel/Google Sheets power user; SQL/BI tools (Power BI, Looker, Tableau) a plus
• Experience building cost models, scenario planning, and sensitivity analyses
• Commercially sharp — able to balance competitiveness with profitability
• Process-driven, able to manage multiple markets, SKUs, and pricing updates simultaneously
• Excellent communicator who can translate data into clear recommendations for local and central teams
• Fluent in English; other languages are a plus

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• +4 extra PTO days annually
• The unique opportunity to join "the next big thing" at ground level